Service Request Ticket - # 84978

Service Request Information

CONTACT Name Alapai, Ikaika   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Oct 02, 2024 11:40 AM
Department The Research Institute Phone 89227
Location Email alapaii@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20211247[Edit Inv] (opens in a new window) Bldg/Room TODD 238
Service Tag 2YY5FL3 Description Dell Latitude 5520: 11th Gen Intel Core i5-11 8 MB cache 4 cores, 8 threads, 2.60 to 4.40 GHz Turbo
Serial No. 2YY5FL3 Location Elena Jaurez - Departure

CPU 11th Gen Intel® Core- i5-1145G7, vPro 8


OS Unknown Software

Wired NIC 00:BE:43:2C:C3:12


Wireless NIC 60:A5:E2:8D:5E:D7

TECHS Submitted by Sam Sevugan Contact ssevugan20@wou.edu 88925
Primary Technician Contact kunzd@wou.edu

Tracking

Entered by Date Memo
David Kunz
Email

Public
Entered by Date Memo
David Kunz Oct 16, 2024 09:49 AM 
Task reassigned to David Kunz.
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David Kunz Oct 16, 2024 09:49 AM 
Status changed from (2.5) Needs Scheduling to (5) Completed
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David Kunz Oct 16, 2024 09:49 AM 
This has been remedied and Elena has the proper 
laptop.
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David Kunz Oct 15, 2024 10:53 AM 
I accidently gave Elena Ikaika's laptop. I'm going 
to get things swapped around.
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David Kunz Oct 15, 2024 10:53 AM 
Hi Elena,
After looking around a bit we did end up finding 
the laptop Ikaika sent us to set up for you.
I was looking in our new equipment set up 
ticketing pool but the ticket wasn't flagged in 
that because it isn't a new device.
I guess the device I set up for you today was 
Ikaika's. It's probably best to swap things out to 
make sure everything is in its right place. I can 
come bring you this laptop and switch things over 
for you if you would like.
Sorry for the inconvenience,David
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Brady Parksion Oct 14, 2024 11:21 AM 
Laptop is up to date and ready to be picked up. 
Sitting on laptop imaging table with table saying 
which SR it belongs to.
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Sam Sevugan Oct 10, 2024 09:51 AM 
Status changed from (1) Pending to (2.5) Needs Scheduling
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Sam Sevugan Oct 08, 2024 11:32 AM 
If she does not answer, send her an email to her 
@mail.wou.edu one.
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Sam Sevugan Oct 08, 2024 11:32 AM 
Stopped by to see if it is ready for pickup, it is 
not. Brady and I opened it up and it keeps 
crashing. 

Told Elena we will give her a call when it is 
ready. Told her it would likely be ready somewhere 
next week. 

Phone number: 503-902-2857
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Sam Sevugan Oct 02, 2024 11:40 AM 
Ikaika stopped by to drop off 20211247[Edit Inv]. This 
laptop will be assigned to Elena Jucarez Arellano. 
They will be a hybrid worker T/TH and is located 
in Todd 220. 

An arrival notice has not been sent by HR yet as 
of today.
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