Status changed from (1) Pending to (5) Completed

****This is an outgoing email****
Hi Christopher,

I need some additional information regarding service request #85032

Description: Document camera not turning on. 

Apologies for not getting to this during class session, I was installing network switches in the new education center.

I took a look just now and the culprit was the power cord as well as HDMI cord in the back of the doc camera. Because the cords typically have just enough space, sometimes when they are put up or down it is enough to pull the cords out of their respective spots. 

If this happens again, you are welcome to try opening the back of the doc cam (there is a slide down window to view the cords) and re plug them in (HDMI has to be on HDMI out). 

As well, I see that the computer is displaying to the monitor on the instructor station without opening the crestron panel up and setting the monitor's input as the computer. 

If the crestron panel was off, and the document camera wasn't told to display to the projector, it would not have displayed.

Let me know if it is a problem in a future class and we can take a look again.

-Jack Martinis, UCS Tech.

Of course! What building and room are you in? And 
what is a good time that works for a tech to head 
out there?

The USB should be connected to the Document Camera 
and then connected to the computer being used.

Go ahead and try pressing and holding the button.
If this doesn't work it might be that the USB cord 
is not connected to the camera.

Good morning Chris, When you pressed the ON button 
did a green light pop up? Sometimes it can take a 
minute.