Service Request Ticket - # 85094

Service Request Ticket - # 85094

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Service Request Information

CONTACT	Name	Hang, Holly	Date	Oct 08, 2024 08:59 AM
	Department	Creative Arts/Music	Phone
	Location		Email	hangh@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20230593 (opens in a new window)	Bldg/Room	APSC 232
	Service Tag		Description	Apple MacBook Pro: Apple M3 Pro chip with 11-core CPU and 14-core GPU, 512GB SSD, Space Black #MRX33LL/A
	Serial No.	G6MYVX1D2F	Location	Holly Hang replacing W20140196
	CPU	Unknown
	OS	Unknown	Software
	Wireless NIC	80:A9:97:21:DA:5F
	Bluetooth NIC	80:A9:97:1A:75:21

TECHS	Submitted by	Sam Sevugan	Contact	ssevugan20@wou.edu	88925
	Primary Technician		Contact	bparksion23@wou.edu	88925

Tracking

Entered by	Date	Memo
Brady Parksion			Email Public
Entered by	Date	Memo
Brady Parksion	Oct 08, 2024 09:37 AM	Status changed from (2.5) Needs Scheduling to (5) Completed	Add Attachment
Brady Parksion	Oct 08, 2024 09:36 AM	Went and took a look at this set up. Unplugged it and plugged it back in. Specifically while the laptop was closed and the issue resolved itself.	Add Attachment
Brady Parksion	Oct 08, 2024 09:05 AM	Task reassigned to Brady Parksion.	Add Attachment
Brady Parksion	Oct 08, 2024 09:05 AM	**This is an outgoing email** Hi Holly, I need some additional information regarding service request #85094 Description: Keyboard and mouse not working (unable to use monitor) Is there a good time today that I would be able to come take a look at this issue? Thanks, -Brady University Computing Solutions	Add Attachment Public
Sam Sevugan	Oct 08, 2024 09:00 AM	Status changed from (1) Pending to (2.5) Needs Scheduling	Add Attachment
Sam Sevugan	Oct 08, 2024 09:00 AM	**This is an email** I already did that, but there has been no response. My laptop is working fine. The monitor number is 20240006.	Add Attachment
Sam Sevugan	Oct 08, 2024 08:59 AM	**This is an email** Good Morning Holly, Does unplugging and replugging your keyboard and mouse do anything? If not, what is the WOU# of your laptop and monitor? I will get a service request ticket for our techs to assist you with this! Best, Sam	Add Attachment
Sam Sevugan	Oct 08, 2024 08:59 AM	**This is an email** Hello, My office mouse and keyboard are not working, so I wanted to know if someone could stop by to look at my monitor. That would be great. I am on campus all day today through Thursday. My V # is v00378080, and my office number is APSC 232. Thank you.	Add Attachment