Status changed from (1) Pending to (5) Completed

****This is an email****
Hi Ryan,

I was looking at the HU-copier that you are having 
issues printing to. In the address book you have a 
code setup 5404. That code allows you to print 
past the restriction and may have been lost from 
your printer settings.

If you attempt to print again, you can try 
entering the code back in to see if that gets you 
working again. Here are the steps to accomplish 
that: (this process will be different if you print 
from a program other than office).

Open Microsoft Word, create a new document, type 
test and press Command+P to bring up the print 
dialog box. Scroll down and expand Printer 
options. Scroll down again and select the  icon 
across from Job Log.


In the new window, check the ‘Enable User Code’ 
Box, which allows text to be entered in the User 
Code field below. Go ahead and enter your printer 
User Code, then press Ok. 


Open the printer features and turn color to black 
and white.


Select ‘Default Settings’ from the top of the 
Print box, select ‘save current settings as 
presets’.


Give the preset a name like ‘Print Code’ and press 
OK. This saves the print code, as well as any 
other print settings selected for that preset for 
future printing inside this application. 



Let me know if that resolves your issue. If not, 
we can set up a time for me to come take a look at 
your computer.

Thanks,
David

Called to troubleshoot printing issue. He was 
getting two errors: 

Printer Blocked 
Printer stopped 

Verified that he is not trying to print a document 
with color. He restarted the printer but that did 
not help the issue. 

I sent him instructions on how to add and delete 
printers. I will update the ticket if that worked.

For now, he suspects that his laptop is causing 
issues with the printer.

John looked up the printer on his end and found 
that it was online but did not have any print jobs 
sent from today.... 

He is available today from 2-4pm if you need to 
head over. Ryan is able to figure out printing by 
using his collogues help temporarily.