Status changed from (6) Ready to Deliver to (5) Completed

Hi Mari,

I'm just checking in to see if you had any success 
getting SPSS installed?

Thanks,
David

In Box 17

Ready to deliver

Dropped off laptop, on my desk

We expect to receive Mari's computer by Tuesday 
11/19/24 

This computer is in a very bad way. It has sophos in the task bar but it doesn't appear to be installed. You can't search any on device apps 
with spotlight. It can't perform any action in self service. I experience several errors trying to run jamf commands from terminal. It acted 
like it hadn't reported to jamf since 2022. 

I think it needs to be reimaged but Mari won't be available for that until next Tuesday. 

I tried removing it from jamf and re adding it but it wouldn't let me re enroll it. I need to talk to John about this.

Office: Maaske 211 she will be there from 12pm-2pm & 
4pm 
Note: She will be in HL108 between 2-4pm 
Phone NUmber: 702-724-3349

Task reassigned to David Kunz.

David is working on this now 

Okay, I will do that. :)
Thank you,
Mari 

****This is an email****
Hi Cadance,

Unfortunately, I am not on campus today. My next 
visit will be next Tuesday. Would you like me to 
take the computer with me?

Thank you,
Mari 

****This is an email****
OH SAM! You are amazing!! 

I have been trying to figure this out for months 
(though there were some days Chrome worked in-
between), and I am so happy that I can finally use 
Chrome. Thank you soooo much!

So, I did uninstall Sophos, but verifying whether 
I have sentinelOne or not has been done. Although 
Chrome is now working, is this process still 
necessary for me? If so, will you please send me 
the instructions?

Thank you so much!
Mari   

****This is an email****
Thank you so much for continuing to solve this 
issue for me.

I do have Sophos installed! I don’t know what it 
is, but should I get rid of it from my computer?

Also, the TLS1.3…support has been disabled 
already. 

Thank you,
Mari 

Hi Sam,

Thank you so much for getting back to me. 
I just uninstalled and reinstalled the Chrome app, 
but it still give me the same error… I was on 
campus the other day and used Chrome on a 
different computer in my office, and there was no 
problems either. So, it’s this computer 
(20191004), isn’t it? I will be on campus next 
Tuesday—would you be able to take a look at it if 
I drop it off? 

Thank you,
Mari 

****This is an email****
Hello,

I occasionally face this issue (and I might still 
have a unclosed ticket) but Google Chrome is not 
responsive to any WOU account related pages. I 
cleared my cache and tried using incognito mode 
but the following error keeps appearing and I 
cannot access to pages like Canvas, DegreeTracks, 
Major Change form, and many more.

I am currently using Safari, but is there a way 
this could be fixed?

Thank you,
Mari