Service Request Ticket - # 85155

Service Request Ticket - # 85155

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Service Request Information

CONTACT	Name	Verdegaal-Taylor, Paula	Date	Oct 11, 2024 12:19 PM
	Department	ASWOU	Phone	88303
	Location		Email	verdegaaltaylorp@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20230267 (opens in a new window)	Bldg/Room	WUC 122C
	Service Tag		Description	Apple Macbook Pro
	Serial No.	JK32V673MX	Location	Director of State and Federal Affairs
	CPU	Unknown
	OS	Unknown	Software
	Wireless NIC	60:3E:5F:7E:6D:7B
	Bluetooth NIC	60:3E:5F:7F:FB:6E

TECHS	Submitted by	Mary Dycus	Contact	mdycus20@wou.edu	88925
	Primary Technician		Contact	bparksion23@wou.edu	88925

Tracking

Entered by	Date	Memo
Brady Parksion			Email Public
Entered by	Date	Memo
Brady Parksion	Oct 14, 2024 10:08 AM	Task reassigned to Brady Parksion.	Add Attachment
Brady Parksion	Oct 14, 2024 10:08 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Brady Parksion	Oct 14, 2024 10:07 AM	Unplugged and plugged monitor back in. It seemed to resolve the issue. Instructed Paula that with Mac the double monitor set up wouldn't work with the configuration they currently have. Told her that they could use an HDMI cord to plug the second monitor into the Mac and it would use both monitors.	Add Attachment
Brady Parksion	Oct 14, 2024 10:05 AM	**This is an email** Yes, drop by when you have time. I am not here 12PM- 1PM, the rest of the day I am around. Paula Verdegaal-Taylor	Add Attachment
Brady Parksion	Oct 14, 2024 09:29 AM	**This is an outgoing email** Hi Paula, I need some additional information regarding service request #85155 Description: ASWOU Computer not communicating with the mouse Do you have availability today for me to take a look at this issue? Thanks, -Brady University Computing Solution	Add Attachment Public
Mary Dycus	Oct 11, 2024 12:53 PM	today anytime Paula Verdegaal-Taylor ASWOU Office Coordinator \| IFC Secretary Western Oregon University, WUC 121A 345 Monmouth Ave N \| Monmouth, OR 97361 Office: 503.838.8303	Add Attachment
Mary Dycus	Oct 11, 2024 12:20 PM	Paula, I have gone ahead and put in a service request for you, SR# 85155. What is a good time and day for a tech to come out and take a look? Best, Mary	Add Attachment
Mary Dycus	Oct 11, 2024 12:20 PM	**This is an email** I have the mouse plugged into the monitor. It currently work with the laptop and connects via the monitor cable connecting to my laptop, its just the monitors themselves that aren't communicating with my laptop. It keeps saying no signal found when I turn it on. Paula Verdegaal-Taylor ASWOU Office Coordinator \| IFC Secretary Western Oregon University, WUC 121A 345 Monmouth Ave N \| Monmouth, OR 97361 Office: 503.838.8303	Add Attachment
Mary Dycus	Oct 11, 2024 12:19 PM	Hello, Have you made sure your mouse is plugged in? Best, Cadance	Add Attachment
Mary Dycus	Oct 11, 2024 12:19 PM	**This is an email** The ASWOU computer 20230267 monitors are not communicating with the mouse that is plugged in. Please advice. Thank you Paula Verdegaal-Taylor ASWOU Office Coordinator \| IFC Secretary Western Oregon University, WUC 121A 345 Monmouth Ave N \| Monmouth, OR 97361 Office: 503.838.8303	Add Attachment