Task reassigned to Dyllan Coons.

****This is an outgoing email****
Hi Sandra,

We were just following up with you regarding a 
service request that we have for you.  (#85161)

Description: Screen going blank and Getting very 
warm

Looking over the notes of your service request, I 
see that it was determined that your laptop will 
need to be replaced. Technically, a 2019 laptop is 
not yet eligible for replacement, but since it is 
not functional I went ahead and submitted a manual 
request for you.

The request includes a standard 14" Apple MacBook 
Pro laptop, and a new monitor with a built in 
dock. If you need anything beyond the standard 
configuration, please let us know. 

Thanks,
Nathan Sauer

Status changed from (1) Pending to (7) Waiting for Contact

****This is an outgoing email****
Hi Sandra,

My name is Dyllan C. and I am a UCS tech here at 
WOU. I am emailing you regarding a service request 
that we have for you. (#85161)

One of our techs finished working on your laptop and 
it appears we will need to replace this laptop 
(20190421). For this you need to put in a computer 
replacement request. We will then swap that new 
computer for the loaner you are currently using. The 
WOU number of your previous computer is (20190421)

Thank you for your time,
Dyllan Coons
UCS Tech
Dcoons24@mail.wou.edu

Turn computer we have into a loaner, email her with 
th wou number and tell her to put in a new computer 
request, when dropping off new laptop make sure we 
pick up loaner she currently has. Placing 20190421 
in box 16

Added printers to device around Oct 18

The system went black on me foe a few seconds. I was just on then home screen.

Can someone call her and arrange loaner and pick up laptop.