Service Request Ticket - # 85174

Service Request Information

CONTACT Name Gong, Xiaopeng   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Oct 14, 2024 10:51 AM
Department Education & Leadership Phone 89251
Location Email gongx@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20170841[Edit Inv] (opens in a new window) Bldg/Room RWEC 226
Service Tag 4WQHJM2 Description Dell Latitude 5480, i7-7600U, 2.8GHz dual core
Serial No. 4WQHJM2 Location Sunny Gong, secondary laptop

CPU Intel Core i7-7600U(Dual Core, 2.80Gz, 4MB cache)


OS Windows 10 Pro, 64 bit Software Microsoft Desktop Ed license licensed for Office Pro Plus 201* XXXX2017006552;

Wired NIC D8:9E:F3:FE:06:D1


Wireless NIC 00:21:6A:F6:7A:3E


Bluetooth NIC 00:21:6A:F6:7A:42

TECHS Submitted by Cadance Bunch Contact cabunch21@wou.edu 88925
Primary Technician Contact rmartinis22@wou.edu 88925

Tracking

Entered by Date Memo
Jack Martinis
Email

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Entered by Date Memo
Jack Martinis Nov 12, 2024 09:28 AM 
Status changed from (1) Pending to (5) Completed
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Jack Martinis Nov 12, 2024 09:28 AM 
****This is an outgoing email****
Hi Xiaopeng,

Description: SPSS Update/Renewal

I am temporarily closing this ticket until a new license is ready to be installed - if you have any questions feel free to email me,

Have a nice day,

-Jack Martinis, UCS Tech.
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Jack Martinis Oct 18, 2024 10:29 AM 
Task reassigned to Jack Martinis.
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Jack Martinis Oct 17, 2024 03:18 PM 
****This is an outgoing email****
Hi Xiaopeng,

Description: SPSS Update/Renewal

If the license is expiring soon or expired already I believe another license will have to be purchased by the department for your use.

Your department's APA or whoever is able to fill out and send off a purchase request and we can process that and either reactivate or reinstall SPSS on your current laptop.

Let me know if there were any additional questions,

-Jack Martinis, UCS Tech.
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Cadance Bunch Oct 14, 2024 10:51 AM 
****This is an email****
Hello!

I am writing about the renewal/updates of the IBM 
SPSS software on my laptop (20170841). The current 
one has expired. Look forward to hearing from you 
soon.

Thanks!
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