Service Request Ticket - # 85187

Service Request Information

CONTACT Name Walczyk, Kevin   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Oct 14, 2024 03:40 PM
Department Creative Arts/Music Phone 88274
Location Email keveli@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20190918[Edit Inv] (opens in a new window) Bldg/Room APSC 102
Service Tag Description Apple 27-inch iMac with Retina 5K display #Z0VQ
Serial No. H12C6HVAJV3X Location APSC102 Midi Lab

CPU intel i5 (3.0 GHz, 6-Core, 8th GEN)


OS MAC OS X 10.15 (Catalina) Software Microsoft Office from XXXX2019009325;

Wired NIC 3C:CD:36:60:49:69


Wireless NIC F8:FF:C2:4D:52:C0


Bluetooth NIC F8:FF:C2:58:BC:B8

TECHS Submitted by Mary Dycus Contact mdycus20@wou.edu 88925
Primary Technician Contact vasenr@wou.edu

Tracking

Entered by Date Memo
Rowan Vasen
Email

Public
Entered by Date Memo
Rowan Vasen Oct 15, 2024 09:10 AM 
Task reassigned to Rowan Vasen.
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Rowan Vasen Oct 15, 2024 09:10 AM 
Task reassigned to Rowan Vasen.
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Rowan Vasen Oct 15, 2024 09:10 AM 
some settings were incorrect on lock screen setup, 
device was also not on domain. Corrected settings 
and added to domain. Can be used now
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Public
Mary Dycus Oct 15, 2024 08:16 AM 
****This is an email****
The lab is open all day and there are no classes 
scheduled in APSC 102, so a tech can visit at any 
time.

Thanks!!
-Kevin
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Mary Dycus Oct 14, 2024 03:42 PM 
Good afternoon Kevin,

I have gone ahead and put in a service request 
ticket for you, SR# 85187. What is a good time and 
day for a tech to come and visit? 

Best,
Mary
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Mary Dycus Oct 14, 2024 03:40 PM 
****This is an email****
Hello,

I cannot gain access to one of the computers in 
the midi lab since it still shows that a UCSadmin 
is in control of the unit. Even when the computer 
is rebooted, the UCSadmin password is required to 
'unlock' the computer.

The computer number is: 20190918[Edit Inv]

Thanks for your help on this matter!
-Kevin
__________________________________________________
______________ 
Dr. Kevin M. Walczyk, Professor & Music Department 
Head
Western Oregon University APS 228
Monmouth, OR 97361
503.838.8274
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