Service Request Ticket - # 85189

Service Request Information

CONTACT Name Horsey, Rip   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Oct 15, 2024 08:14 AM
Department Campus Recreation/HWC Phone 89535
Location Email horseyr@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Laptop Edit WOU # 20230514[Edit Inv] (opens in a new window) Bldg/Room HWC 106
Service Tag B52C214 Description Dell Latitude 5540 13th Gen Intel Core i7-1355U
Serial No. B52C214 Location Rip Horsey

CPU Unknown


OS Unknown Software

Wired NIC 4C:5F:70:3E:76:55


Wireless NIC D0:46:0C:4F:67:4A


TECHS Submitted by Mary Dycus Contact mdycus20@wou.edu 88925
Primary Technician Contact kunzd@wou.edu

Tracking

Entered by Date Memo
David Kunz
Email

Public

Entered by Date Memo
David Kunz Oct 28, 2024 11:49 AM
Status changed from (1) Pending to (5) Completed
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David Kunz Oct 28, 2024 11:48 AM
Set up the Fargo print Driver. Rip is now able to 
print from Canva. He has to manually import a 
barcode, photo and name each time but he said he's 
good with that
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David Kunz Oct 21, 2024 11:12 AM
Hi Rip,

John was out last week due to illness and is not 
due back until Wednesday. I am not familiar with 
the Asure ID printer. Brady said he tried to set 
it up last week, but wasn't able to get it 
working. 

I can try to come down and get it setup but it 
will probably be easier to wait for John to walk 
me through the process the first time.

Let me know what you would like me to do,

Thanks,
David
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Brady Parksion Oct 21, 2024 11:11 AM
Went to set up printer, needed asureID. Couldn't 
figure out how to get the program licensed properly. 
Going to have to check with John to see how we 
properly install this software.
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Cadance Bunch Oct 21, 2024 11:01 AM
****This is an email****
We would like to circle back with you about 
getting this printer installed today. We have a 
number of Community ID cards we need to print and 
really need to make sure we can do this today. The 
software had been installed on laptop 20230514[Edit Inv] but 
the license was still being looked for last week. 
Thank you.
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Tony Benedetti White Oct 16, 2024 12:12 PM
Task reassigned to David Kunz.
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Mary Dycus Oct 15, 2024 08:15 AM
****This is an email****
20100760[Edit Inv], Tuesday 11:30-3:00pm tomorrow.
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Mary Dycus Oct 15, 2024 08:14 AM
Good afternoon Rip,

What is the WOU number for the printer? What is a 
good time and day for a tech to come out. 

Best,
Mary 
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Mary Dycus Oct 15, 2024 08:14 AM
****This is an email****
We, Campus Recreation, have a Fargo printer that 
needs to be installed on laptop 20230514[Edit Inv] to be 
used to print ids for the facility access. Thank 
you.

--
Director | Campus Recreation

Western Oregon University
503-838-9535 | HWC 106
wou.edu/campusrec
@woucampusrecreation
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