Service Request Ticket

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Service Request Information

CONTACT	Name	Loren, Linden	Date	Oct 15, 2024 03:35 PM
	Department		Phone	503-751-4075
	Location		Email	lorenl@mail.wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20150623 (opens in a new window)	Bldg/Room	ITC 003
	Service Tag		Description	iMac, 21.5-inch, Intel Core i5, 2.7GHz, Quad core
	Serial No.	D25RT0WDGG7D	Location	PDR room
	CPU	Intel Core i5(2.7GHz Quade-core, 6MB L3)
	OS	MAC OS X 10.14 (Mojave)	Software	Microsoft Desktop Education-(EES) OFFICE for MAC XXXX2015004715;
	Wired NIC	38:C9:86:47:13:D5
	Wireless NIC	28:F0:76:46:6C:2C
	Bluetooth NIC	28:F0:76:46:6C:2D

TECHS	Submitted by	Kyla Aitaro	Contact	aitarok@wou.edu	88925
	Primary Technician		Contact	ssevugan20@wou.edu	88925

Tracking

Entered by	Date	Memo
Sam Sevugan			Email Public
Entered by	Date	Memo
Sam Sevugan	Oct 23, 2024 08:53 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Sam Sevugan	Oct 23, 2024 08:53 AM	Closing this down.	Add Attachment
Sam Sevugan	Oct 23, 2024 08:53 AM	Task reassigned to Sam Sevugan.	Add Attachment
Sam Sevugan	Oct 23, 2024 08:53 AM	**This is an email** Good Morning, Thank you for your response! Go ahead and close this ticket as I have been communicating with someone from UCS already regarding this situation. Thank you, Linden	Add Attachment
David Kunz	Oct 22, 2024 02:01 PM	Hey Mary, I told Linden that this device needs to be replaced at this point. He can put in a purchase request for IFC replacement.	Add Attachment
Mary Dycus	Oct 22, 2024 11:10 AM	Linden, We are pretty flexible and have a window of about 8am-5pm Monday-Friday. As far as the computer is concerned, is this someone's work computer by chance? The techs want to know so that everything is backed up on it before they wipe it. Best, Mary	Add Attachment
David Kunz	Oct 16, 2024 12:09 PM	Hi Linden, Tony and I are going to drop off the 3 iMac's that we reimaged. We'll put them back in the podcast room for now. Just a reminder, the newer 2021 model will need a different set of peripherals because it only accepts the newer smaller usb c standard or you could purchase wireless peripherals like the other new models have in Terry House. As far as the slow computer, W20150623, We can try to reimage it as well but I can't make any promises. Is this someone's work computer though? We want to me sure any local field are backed up before we wipe it. Thanks,David	Add Attachment
Sam Sevugan	Oct 16, 2024 08:25 AM	**This is an email** Thank you for reaching out! I am out of the office until October 21st, 2024. If you require any kind of support, please get in contact with Student Engagement. Best, Linden	Add Attachment
Sam Sevugan	Oct 16, 2024 08:25 AM	**This is an email** Good Morning Linden, What does your availability look like this week? I will attach your availability to your ticket for our techs to note. I have created SR 85212 and someone will head over as soon as they are able to! Best, Sam	Add Attachment
Kyla Aitaro	Oct 15, 2024 03:35 PM	Good Afternoon, We have a computer right now in Terry house that is super slow on loading speeds. If someone could visit to check it out, that would be great. The computer number is: 20150623 Best, Linden	Add Attachment