Service Request Ticket

Service Request Information

CONTACT	Name	Walczyk, Kevin	Date	Oct 18, 2024 09:25 AM
	Department	Creative Arts/Music	Phone	88274
	Location		Email	keveli@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20171245 (opens in a new window)	Bldg/Room	APSC 102
	Service Tag		Description	Apple 13in MacBook Pro w/TouchBar, SpaceGrey #Z0UN
	Serial No.	C02WW087HV2Q	Location	APSC102 Midi Lab laptop
	CPU	Intel Core i5(3.1GHz Dual-core)
	OS	MAC OS X 10.13 (High Sierra)	Software	MSDesktopEdOffice201*MAC XXXX2017006552; Apple Logic Pro from Music licenses for CMID laptop via JAMF;
	Wireless NIC	88:E9:FE:69:6F:D2
	Bluetooth NIC	88:E9:FE:73:8A:85

TECHS	Submitted by	Cadance Bunch	Contact	cabunch21@wou.edu	88925
	Primary Technician		Contact	rmartinis22@wou.edu	88925

Entered by	Date	Memo
Jack Martinis			Email Public
Entered by	Date	Memo
Jack Martinis	Nov 05, 2024 12:04 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Jack Martinis	Nov 05, 2024 12:04 PM	closing for no response	Add Attachment
Jack Martinis	Nov 05, 2024 12:03 PM	Task reassigned to Jack Martinis.	Add Attachment
Jack Martinis	Oct 18, 2024 10:20 AM	**This is an outgoing email** Hi Kevin, Description: Laptop issues, Maybe needs a new one? There are a lot of things that can be causing a slow or failing laptop, especially given the age of this device. We ultimately would recommend replacing this device soon, as later next year it will stop receiving security updates and will no longer be supported. This is a department owned laptop, and currently is listed as a 'APSC 102 MIDI Lab Laptop' which means it is not eligible for a free upgrade, the department would have to pay for a new one if a new one is what is wanted. Let me know if you would like to come into UCS for us to look at the device, or if you have any additional questions, -Jack Martinis, UCS Tech.	Add Attachment Public
Cadance Bunch	Oct 18, 2024 09:58 AM	**This is an email** Thank you. It finally booted up but it took about 20 minutes.	Add Attachment
Cadance Bunch	Oct 18, 2024 09:25 AM	**This is an email** Hello, My MacBook pro (20171245) is not booting up completely. I don't have this problem at home, but recently, it's been an issue in my office. What are my options?	Add Attachment