Service Request Ticket - # 85248

Service Request Information

CONTACT Name Mamo, Ephrem   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Oct 21, 2024 11:28 AM
Department The Research Institute Phone
Location Email mamoe@mail.wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
peripheral Edit WOU # 20190429[Edit Inv] (opens in a new window) Bldg/Room TODD 233
Service Tag DFG2XW2 Description Dell Thunderbolt Dock-WD19TB 130w Power Delivery
Serial No. DFG2XW2 Location ERS workstations, Ami Russell
TECHS Submitted by Cadance Bunch Contact cabunch21@wou.edu 88925
Primary Technician Contact bparksion23@wou.edu 88925

Tracking

Entered by Date Memo
Brady Parksion
Email

Public
Entered by Date Memo
Brady Parksion Nov 21, 2024 10:56 AM 
Status changed from (2) Scheduled to (5) Completed
 Add Attachment
Brady Parksion Nov 21, 2024 10:56 AM 
Haven't heard anything back about this. Going to 
close ticket for now.
 Add Attachment
Cadance Bunch Nov 07, 2024 04:30 PM 
Sent home a new power block that is working.

Will have supervisor send back other power source
 Add Attachment
Sam Sevugan Nov 07, 2024 11:32 AM 
David says he tested the docking station and 
provided a power supply cord (if he does not 
currently have one). The test went well, 
everything worked. 

Verify if Ephrem has a power supply at home... if 
not, that may be why he was having issues so let 
him take docking station and power supply home for 
full use. 

If he has a power supply at home and wants to test 
with the new one we provided, let him that he will 
need to bring the old one back.
Add Attachment
Sam Sevugan Nov 07, 2024 09:39 AM 
Left the device (tagged SR) on the tech desk.
Add Attachment
Sam Sevugan Nov 07, 2024 09:39 AM 
Contact number: 971-337-7099
Add Attachment
Sam Sevugan Nov 07, 2024 09:07 AM 
Task reassigned to Brady Parksion.
 Add Attachment
Sam Sevugan Nov 07, 2024 08:38 AM 
He reports that his docking station is not working.
Add Attachment
Sam Sevugan Nov 07, 2024 08:36 AM 
Dropped off docking station and laptop for 
testing. Will be back in a couple of hours. 

20190429[Edit Inv]
20230637[Edit Inv]
Add Attachment
David Kunz Oct 21, 2024 03:45 PM 
Status changed from (1) Pending to (2) Scheduled
 Add Attachment
Cadance Bunch Oct 21, 2024 11:32 AM 
Laptop Wou# 20230637[Edit Inv]
 Add Attachment
Cadance Bunch Oct 21, 2024 11:30 AM 
he charger that is supposed to connect isnt working. 
the monitor is on but the dock doesnt work
 Add Attachment
Cadance Bunch Oct 21, 2024 11:29 AM 
Also Email Ami Russell (supervisor)
Add Attachment
Cadance Bunch Oct 21, 2024 11:28 AM 
Will come in November 7th
Add Attachment