Status changed from (1) Pending to (5) Completed

Stated ticket has been resolved

****This is an outgoing email****
Hi Amber,

I need some additional information regarding service request 
#85267

Description: computer is making loud fan noises. 

I was reviewing your ticket and was wondering if you have time 
today for me to come take a look at this issue.

Thanks,

-Brady
University Computing Solutions

not sure what to do, and not sure why this is 
happening to their dock

took a look at the set up, ran dell command updates 
and tried running 4k youtube on all 3 screens, 
buffered but didnt elevate the fan speed on either 
the laptop or dock. 

****This is an email****
Sounds good! I will plan on stopping by one monday 
around 12:15, Who should I contact to get access 
to your office? Could you maybe CC them in your 
response so they are expecting me?
-Tony Benedetti White

****This is an email from Amber****
Hi Tony,
I'm not going to be on campus much longer today but I plan to leave my laptop (and 
obviously my dock) here at work and only take my loaner home.  I'm not on campus on 
Mondays so you could stop by any time that works for you?  I'm in RWEC 259.   If 
Monday isn't good I have plenty of availability other days.  I'm flexible!

Just so you know, the new dock started making the same fan noises almost immediately 
after getting it. I just unfortunately don't have the time to keep running back and 
forth to UCS. I have a small desk fan that I keep handy when my office is hot so I 
pointed it towards the dock and that helped the dock quit making whirring noises.  I 
also propped up the dock on some markers so it could get more air underneath.  I just 
don't understand why this keeps happening!   Maybe it's somehow my laptop after all? 

Thanks for your help and I hope you enjoy your holiday weekend,

Amber

Why does she have 2 dock monitors and a dock? Let's 
fix this

****This is an outgoing email****
Hi Amber,

We were just following up with you regarding a 
service request that we have for you.  (#85267)

Description: computer is making loud fan noises. 

David wanted me to come out and take a look at this 
to see your set up and what is going on with your 
computer/dock/set-up. When would be a good time for 
you?

Thanks,
Tony Benedetti White

****This is an incoming gchat****
It started immediately after being given the new 
dock.  I turned my little fan on and pointed it 
towards the back of my laptop and the dock and it 
has helped, but obviously not enough.
I can still use the device but without the fan the 
dock might overheat?

Status changed from (5) Completed to (1) Pending

****This is an email****
Good morning, I am still experiencing the same issue 
with my dock even though I was given a new one.

brought back her original laptop and a replacement dock and dock charger, hopefully this will alleviate her fan issue. She will let us know if it is still problematic.

Task reassigned to Jack Martinis.

****This is an incoming gchat****
Uhhhh 12-12:30 or 3:00ish-4:30
Other than those times I'm in meetings or teaching

Her dock fan is the device having issues. Not her 
laptop. I'm issuing her a new dock. 20191018

Amber dropped off 20210584 because the fan is 
having issues again. I will attach the error she 
got. 

Also issuing loaner 20210582 while this is being 
assessed. Gave her admin rights. 

Task reassigned to David Kunz.

David gave Amber her computer back.. CLOSING TICKET

stored in BOX 16

changed loaners W#20161101 to W#20210582

****This is the gChat thread***

What kind of laptop is it? A macbook or a PC
-Cadance\
What is the Wou number?

Amber Logan, Oct 3, 3:47 PM
PC
uhhhh
20210584
update: the weird revving/fan sound has stopped
I talked to my husband who has the tech knowledge and he said it's not good.  The problem 
is I'm working from home tomorrow and then at a work conference Saturday through Wednesday 
where I need a device so I'm not sure what's best to do.

Cadance Oct 3, 3:49 PM
Could you come in today to get a loaner?

Amber Logan, Oct 3, 3:50 PM
Is it going to be a teeny little thing or an actual laptop like the one I have 😬
cuz the last loaner was...not great...

Cadance Oct 3, 3:51 PM
It will be a laptop probably similar to your current year and model

Amber Logan, Oct 3, 3:51 PM
Hmmm.  Might be worth a shot.  I just think this computer might just hate me.  It's 
already been reimagined.

Cadance Oct 3, 3:51 PM
You will need to bring in your laptop

Amber Logan, Oct 3, 3:52 PM
I'll try to squeeze in some time to get there today before 5.  If not I'll bring it in 
next week when we're back.  Thank you!

Cadance Oct 3, 3:53 PM
No problem. I will be here until 5. - Cadance