Went over to Arne's office and say that sentinalOne 
was already installed. Everything is good to go.

Task reassigned to Brady Parksion.

****This is an outgoing email****
Hi Arne,

 We can absolutely have a tech come out at 11:00am 
on Monday 10/28/2024. We will see you then.

Thank you,
Dyllan C.
USC Tech 
Dcoons24@mail.wou.edu

****This is an outgoing email****
Hello Arne,

 This is Dyllan from UCS. We were out two days ago 
(10/23/24) working on an issue with your MAC and had 
to leave an install running. I was wondering if this 
fixed the issue? Also, we noticed you are running 
our old antivirus software SOPHOS. Running on this 
will have some interactions that will slow down your 
computer at times. We would like to set up a time to 
switch you over to our new antivirus software 
Sentinel 1. 

Thank you,
Dyllan C.
UCS Tech
Dcoons24@mail.wou.edu

according to apple reinstalling macos without 
clearing the disk should keep the user data

Priority changed from (3) Priority to (2) High Priority.

user also has sophos issue, will need to have fixed  
first thing tommorrow morning, Ferg said he would 
call or email the front desk to update if the os 
install works

user called reporting that their computer is not 
restarting properly. it seems like it is stuck in 
a loop.

faculty is available now until 4pm, today.