Service Request Ticket

Service Request Information

CONTACT	Name	Harris, Grant	Date	Oct 23, 2024 02:11 PM
	Department		Phone	88594
	Location		Email	harrisge@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20171072 (opens in a new window)	Bldg/Room	SSC
	Service Tag	CSSHRP2	Description	Dell OptiPlex 7050 SFF desktop, i7-6700 (3.4GHz)
	Serial No.	CSSHRP2	Location	DAS Student Use
	CPU	Intel Core i7-6700 (Quad Core, 8MB, 8T, 3.4GHz, 65W)
	OS	Windows 7 Pro, 64 bit	Software	MS office Pro Plus 201* from XXXX2017006552; TRANSFER FROM W#20130670 MAR2019 SR#71471 ZoomText v9.1 MAG/RDR from P0080238
	Wired NIC	54:BF:64:5D:1D:84

TECHS	Submitted by	Tony Benedetti White	Contact	tbenedettiwhite20@wou.edu	88925
	Primary Technician		Contact	icooper24@wou.edu	88925

Entered by	Date	Memo
Ian Cooper			Email Public
Entered by	Date	Memo
Kyla Aitaro	Jan 03, 2025 11:18 AM	Status changed from (6) Ready to Deliver to (5) Completed	Add Attachment
Kyla Aitaro	Jan 03, 2025 11:18 AM	Grant picked up device today.	Add Attachment
Ian Cooper	Jan 03, 2025 08:06 AM	Status changed from (1) Pending to (6) Ready to Deliver	Add Attachment
Ian Cooper	Jan 03, 2025 08:06 AM	Sent email to Grant to bring the device back to him.	Add Attachment
Ian Cooper	Jan 02, 2025 08:14 AM	Reimaged, made sure that we added sentinel one, no sophos, dell command is up to date. Need to reach out to Grant for drop of and admin add.	Add Attachment
Ian Cooper	Dec 16, 2024 09:33 AM	Task reassigned to Ian Cooper.	Add Attachment
Ian Cooper	Dec 16, 2024 09:33 AM	Moved to imaging desk for Ian to reimage.	Add Attachment
Jack Martinis	Dec 13, 2024 03:40 PM	Task reassigned to UCS Tech.	Add Attachment
Jack Martinis	Dec 13, 2024 03:28 PM	Please reimage the computer and give back to Grant Harris	Add Attachment
Brady Parksion	Nov 01, 2024 01:32 PM	Computer needs to be reimaged once we are able to.	Add Attachment
Dyllan Coons	Oct 24, 2024 02:46 PM	Tower moved to box #11	Add Attachment
Tony Benedetti White	Oct 23, 2024 02:11 PM	Grant dropped off 20171072 for Jack on 10/11/24, it is sitting on the desk by window in 008	Add Attachment