Service Request Ticket - # 85290

Service Request Ticket - # 85290

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Service Request Information

CONTACT	Name	Plec, Emily	Date	Oct 23, 2024 05:10 PM
	Department	Humanities Division	Phone	88819
	Location		Email	plece@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20200219 (opens in a new window)	Bldg/Room	BELL 114
	Service Tag		Description	Apple 13-inch MacBook Pro with Touch Bar - Space Gray #Z0ZI
	Serial No.	C02DK3FFP3YV	Location	Emily Plec
	CPU	Intel Core i5(1.4GHz quad-core, 8thGEN)
	OS	MAC OS X 10.15 (Catalina)	Software
	Wireless NIC	14:7D:DA:9C:75:64

TECHS	Submitted by	Andrew Zhen	Contact	azhen23@wou.edu	88925
	Primary Technician		Contact	kunzd@wou.edu

Tracking

Entered by	Date	Memo
David Kunz			Email Public
Entered by	Date	Memo
David Kunz	Nov 07, 2024 01:29 PM	Task reassigned to David Kunz.	Add Attachment
David Kunz	Nov 07, 2024 01:29 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Cadance Bunch	Nov 07, 2024 01:19 PM	Files restored from portable media	Add Attachment
Cadance Bunch	Nov 07, 2024 01:18 PM	Came in today (11/07) Laptop returned to her and loaner returned to us	Add Attachment
Andrew Zhen	Nov 01, 2024 04:20 PM	Task reassigned to UCS Tech.	Add Attachment
Andrew Zhen	Nov 01, 2024 04:20 PM	emailed stating they will come in on monday to get their laptop and files transfer to it	Add Attachment
Andrew Zhen	Oct 30, 2024 01:27 PM	**This is an email** Awesome, thanks! I'll bring the loaner back by tomorrow to swap out. I teach late into the day today. Best, Emily	Add Attachment
Andrew Zhen	Oct 30, 2024 12:20 PM	**This is an outgoing email** Hi Emily, We were just following up with you regarding a service request that we have for you. (#85290) Description: W20200219 reimage mac Your MacBook is ready; whenever it's convenient, you can head to UCS. Our hours are 8 AM to 5 PM from Monday to Friday. Best, Andrew	Add Attachment Public
Andrew Zhen	Oct 24, 2024 04:05 PM	Task reassigned to Andrew Zhen.	Add Attachment
Andrew Zhen	Oct 24, 2024 03:56 PM	backup drive files and macbook in #11	Add Attachment
Andrew Zhen	Oct 24, 2024 03:52 PM	**This is an outgoing email** Hi Emily, I need some additional information regarding service request #85290 Description: W20200219 reimage mac Your MacBook is ready; whenever it's convenient, you can head to UCS. Our hours are 8 AM to 5 PM from Monday to Friday. Best, Andrew	Add Attachment Public
Andrew Zhen	Oct 23, 2024 05:10 PM	blinking black reimage	Add Attachment