Service Request Ticket

Service Request Information

CONTACT	Name	Miranda-Aguilar, Blanca	Date	Oct 29, 2024 03:47 PM
	Department	Multicultural Student Services	Phone	88424
	Location		Email	mirandaaguilarb@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Copier	Edit WOU #	20181425 (opens in a new window)	Bldg/Room	WUC
	Service Tag		Description	Ricoh IM C4500 Copier- Color Laser Multifunction
	Serial No.	3129M404330	Location	MSSP Office
	Model	IM C4500	Hostname	tucker.wou.edu
	Notes	Ricoh IM C4500 Copoer, 45 Pages per min. Automatic Dual Scan Document Feeder 10.1" color touch screen Trayless Duplex 1,100 Sheet capacity through 2 trays 100 Page by-pass tray USB scanning and printing Network Printing - PC & MAC Network Color Scanning Wireless mobile printing Internal Staple Finisher Fax Board Hole Punch; Local service and support with 4 hour response time. Service & Supply program includes all toner, parts, labor, service IP ADDRESS:140.211.118.27	Ink/Toner Refill	Service & Supply Program: B/W copies billed by usage at $.0075 per page Color copies billed by usage at $.058 per page
	Wired NIC	58:38:79:25:F6:59

TECHS	Submitted by	Sam Sevugan	Contact	ssevugan20@wou.edu	88925
	Primary Technician		Contact	kunzd@wou.edu

Entered by	Date	Memo
David Kunz			Email Public
Entered by	Date	Memo
David Kunz	Oct 29, 2024 05:00 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
David Kunz	Oct 29, 2024 05:00 PM	This should be working again	Add Attachment
Sam Sevugan	Oct 29, 2024 03:47 PM	**This is a gchat** Hello, MSSP copier is not working. My colleague and I have tried to print from our computers and the documents will not go through to our printer. Pinter name: THREESISTERS-MC-TucerColor WOU # 20181425. May we get some assistance, please?	Add Attachment Screenshot 2024-10-29 at 15.21.34.png