Status changed from (1) Pending to (5) Completed

Hi Kimberly,
I went over and I did all the troubleshooting I 
could to try to resolve the pedal issue.  I could 
not get it to respond in the Start/Stop software 
but it does respond in other applications.  I went 
ahead and opened a support ticket to the software 
vendor and I am waiting to hear back from them.
Hopefully they will get back to me with a fix 
quickly but I've never worked with them before so 
I don't know what kind of response time I'm 
looking at.
If you have a temporary solution you may want to 
utilize it while we wait for a response.
Thanks,David

Task reassigned to Rowan Vasen.

****This is an email****
That's great. I will be here in my office 208 
Bellamy and can let them in to Bellamy 236. 
Kim

Me, Ben, and Brady took a look at this software, 
hardware and computer. The actual pedals are 
registering as a device and can be used to close 
tabs ect. However, the software "Start-Stop" will 
not recognize the pedals anymore. Computer had 
SOPHOS we removed it and put Sentinel One on it. 
We checked for drivers through windows, checked 
windows updates, checked optional updates. We also 
uninstalled and reinstalled the software along 
with restarting the computer. 

None of these things fixed the issue.

David recommends going to the website of the 
footpedals and downloading the drivers from there.
 

****This is an email****
Dear Sam:
The WOU laptop # is 2020670. Our workshop is 
scheduled from 1-2 today and so that is likely too 
short notice. I will be in my office 208 Bellamy 
through 11:45 and will plan to come to 236 Bellamy 
with the students at 1 in any case. I can show 
them some of the features today if it's not 
possible to have it repaired. Our next use of the 
classroom would be Monday Nov 4 at 1:00.
Thank you so much!
Kim

****This is an email****
Dear UCS:
Last year you loaded Start/Stop transcription 
software onto the laptop in Bellamy 236. I tested 
the equipment today as students need to use it and 
the pedals will not respond to the software. The 
pedals are connected via USB and we have tried to 
reconfigure them. Would you please come and 
connect them for us? The students need to 
transcribe oral history interviews as soon as 
possible.
Thank you!
Kim

Kimberly Jensen
Professor of History and Gender Studies
Department Head, History
Western Oregon University
she/her
My new book is Oregon's Others: Gender, Civil 
Liberties, and the Surveillance State in the Early 
Twentieth Century, published in June 2024 by the 
University of Washington Press. Oregon's Others Q 
and A at UW Press Blog.
www.wou.edu/kimjensen
www.kimberlyjensen.net
Western Oregon University in Monmouth, Oregon is 
located within the traditional homelands of the 
Luckiamute Band of Kalapuya. Following the 
Willamette Valley Treaty of 1855, Kalapuya people 
were forcibly removed to reservations in Western 
Oregon. Today, living descendants are a part of 
the Confederated Tribes of Grand Ronde and the 
Confederated Tribes of Siletz Indians.