Service Request Ticket - # 85369

Service Request Ticket - # 85369

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Service Request Information

CONTACT	Name	Cheng, Ya-Fang	Date	Oct 31, 2024 01:10 PM
	Department	Education & Leadership	Phone
	Location		Email	chengy@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20240046 (opens in a new window)	Bldg/Room	RWEC 130
	Service Tag	4PMP234	Description	Dell Latitude 5550
	Serial No.	VN0F6W06WSV00475000P	Location	Ya-Fang Cheng replacing W20181040
	CPU	Unknown
	OS	Unknown	Software
	Wired NIC	10:98:19:45:2F:80
	Wireless NIC	D4:F3:2D:B9:05:82

TECHS	Submitted by	Joanie Kinnaman	Contact	kinnamaj@wou.edu	88154
	Primary Technician		Contact	azhen23@wou.edu	88925

Tracking

Entered by	Date	Memo
Andrew Zhen			Email Public
Entered by	Date	Memo
Andrew Zhen	Nov 13, 2024 04:42 PM	Status changed from (2) Scheduled to (5) Completed	Add Attachment
Andrew Zhen	Nov 13, 2024 04:42 PM	setup, added printers and checked admin rights	Add Attachment
David Kunz	Nov 13, 2024 12:37 PM	Task reassigned to Andrew Zhen.	Add Attachment
Dyllan Coons	Nov 07, 2024 12:34 PM	Task reassigned to Jack Martinis.	Add Attachment
Dyllan Coons	Nov 07, 2024 12:34 PM	Task reassigned to Jack Martinis.	Add Attachment
Dyllan Coons	Nov 07, 2024 12:34 PM	**This is an email** Dyllan Coons 12:33 PM (0 minutes ago) to Ya-Fang Hi Ya-Fang, That will absolutely work for us. We have a tech available at the time. We will see you then. Thank you for your time, Dyllan C. UCS Tech Dcoons24@mail.wou.edu	Add Attachment
Dyllan Coons	Nov 07, 2024 12:31 PM	**This is an email** Ya-Fang Cheng Tue, Nov 5, 7:54 PM (2 days ago) to me Hi Dyllan, My only availability next week is Wednesday (Nov 13) at 4 p.m. Does this work for you? Or maybe someone from your team? Thank you. Best, Ya-Fang	Add Attachment
Dyllan Coons	Nov 05, 2024 04:57 PM	Imaging on second UCS Tech spot. Ya-Fang tried to have us come out today but the computer was not ready. Waiting on a reschedule.	Add Attachment
Dyllan Coons	Nov 01, 2024 10:49 AM	**This is an outgoing email** Hi Ya-Fang, My name is Dyllan and I work for UCS. It shows in our system that we have a service ticket #85369 to set up some new equipment and receive your old equipment. The new equipment is, 2024 Laptop and monitor. I would like to set up a time to do this next week 11\4 - 11\8. My availability is listed below but we have techs anytime from 8am-5pm Monday-Friday if my availability does not work. 11/5 Tuesday - 1pm - 5pm 11/6 Wednesday - 10am - 3:50pm 11/8 Friday - 10am - 5:00pm Thank you for your time, Dyllan C. UCS Tech Dcoons24@mail.wou.edu	Add Attachment Public
Joanie Kinnaman	Oct 31, 2024 01:10 PM	laptop 20240046 monitor 20240096	Add Attachment