Service Request Ticket - # 85377

Service Request Information

CONTACT Name Dawson, Amy   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Nov 01, 2024 12:24 PM
Department Natural Science/ Biology Phone 88891
Location Email dawsona@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20200270[Edit Inv] (opens in a new window) Bldg/Room ITC 008
Service Tag 5YFD373 Description Dell Latitude 5400
Serial No. 5YFD373 Location Jordan Tech Laptop

CPU Intel core i7-8665U 4 Core 8MB cache, 1.9GHz


OS Windows 10 Enterprise 64bit Software

Wired NIC 74:78:27:0A:5A:30


Wireless NIC AC:12:03:ED:5B:5C

TECHS Submitted by Brady Parksion Contact bparksion23@wou.edu 88925
Primary Technician Contact rmartinis22@wou.edu 88925

Tracking

Entered by Date Memo
Jack Martinis
Email

Public
Entered by Date Memo
Jack Martinis Nov 15, 2024 01:25 PM 
Status changed from (6) Ready to Deliver to (5) Completed
 Add Attachment
Jack Martinis Nov 15, 2024 01:25 PM 
Task reassigned to Jack Martinis.
 Add Attachment
Jack Martinis Nov 15, 2024 01:25 PM 
Laptop is back with Amy, she picked it up today. Made sure that everything came through, and everything should be good to go.
 Add Attachment
David Kunz Nov 12, 2024 01:47 PM 
Duplicate of # 79957
 Add Attachment
Jack Martinis Nov 12, 2024 10:48 AM 
Status changed from (1) Pending to (6) Ready to Deliver
 Add Attachment
Jack Martinis Nov 12, 2024 10:48 AM 
****This is an outgoing email****
Hi Amy,

Are you able to come by any time this week to pick up your laptop / swap out your loaner if you have one still?

-Jack Martinis, UCS Tech.
Add Attachment
Public
Jack Martinis Nov 12, 2024 10:46 AM 
20200270[Edit Inv] still here
 Add Attachment
Brady Parksion Nov 05, 2024 01:34 PM 
Task reassigned to UCS Tech.
 Add Attachment
Brady Parksion Nov 05, 2024 01:34 PM 
laptop is in box# 16
 Add Attachment
Brady Parksion Nov 05, 2024 01:31 PM 
****This is an email****
Yes you can come pick it up on Thursday, do you 
currently have a loaner? If you do, you will need to 
bring that in with you to pick up your laptop.

Thanks,

-Brady

University Computing Solution
Add Attachment
Brady Parksion Nov 05, 2024 01:31 PM 
****This is an email****
Hi Brady (and the rest of UCS),

The laptop is mine and it was fixed recently. I 
apologize that I have not been able to get over 
there to get it, but it has been a crazy month! Can 
I come over on Thursday to pick it up? I think that 
I have to login while it is there and there might be 
one thing to do based on my login.

Again, my sincere apologies and much appreciation!

Amy
 Add Attachment
Brady Parksion Nov 05, 2024 08:55 AM 
****This is an outgoing email****
Hi Amy,

I need some additional information regarding service 
request #85377

Description: Laptop Found with unknown location

I am following up in regard to this request I cannot 
find a reason why we have this laptop sitting at UCS 
and if you still need it. Please let me know as soon 
as possible if you need this laptop or not.

Thanks you,

-Brady

University Computing Solutions
 Add Attachment
Public
Brady Parksion Nov 01, 2024 12:24 PM 
****This is an email****
Hello Amy,

I apologize if I've already emailed you about this 
laptop. I have this laptop 20200270[Edit Inv] that is sitting 
at UCS. It is currently listed under your name, I 
was wondering if you currently have a computer and 
what computer you have. I can't find a ticket 
associated with this laptop, so I'm hoping you'll 
have some insight into this.

Thanks,

-Brady

University Computing Solutions
 Add Attachment