Service Request Ticket - # 85408

Service Request Information

CONTACT Name Rabosky, TJ   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Nov 06, 2024 09:16 AM
Department Phone
Location Email raboskyt@mail.wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20210115[Edit Inv] (opens in a new window) Bldg/Room TERRY 210
Service Tag JLC72J3 Description Dell Latitude 5420 with Dell Pro Briefcase
Serial No. JLC72J3 Location Chelsee Blatner

CPU 11th Generation Intel Core i5-1135G7 (4core)


OS Unknown Software

Wired NIC A0:29:19:03:E4:6E


Wireless NIC F4:7B:09:26:D6:9E

TECHS Submitted by Sam Sevugan Contact ssevugan20@wou.edu 88925
Primary Technician Contact tbenedettiwhite20@wou.edu 88925

Tracking

Entered by Date Memo
Tony Benedetti White
Email

Public
Entered by Date Memo
Tony Benedetti White Nov 06, 2024 01:42 PM 
Status changed from (2.5) Needs Scheduling to (5) Completed
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Tony Benedetti White Nov 06, 2024 01:42 PM 
Task reassigned to Tony Benedetti White.
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Tony Benedetti White Nov 06, 2024 01:42 PM 
Checked it out, restarted it and it worked
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Sam Sevugan Nov 06, 2024 09:43 AM 
****This is an email****
Hiya!

I will be out all next week for a conference. I 
am, however, free today, 11/6 or tomorrow, 11/7 at 
the end of the day. Otherwise, I will be in 11/18-
11/20 (afternoon is best).

Thanks,
TJ
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Sam Sevugan Nov 06, 2024 09:16 AM 
Status changed from (1) Pending to (2.5) Needs Scheduling
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Sam Sevugan Nov 06, 2024 09:16 AM 
****This is an email****
I'm still not seeing the update. The WOU # is 
20210115[Edit Inv]

Thanks,
TJ
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Sam Sevugan Nov 06, 2024 09:16 AM 
****This is an email****
Hello TJ,

What is the Wou# of your device? Have you tried 
again since friday?

Best,
Cadance
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Sam Sevugan Nov 06, 2024 09:16 AM 
****This is an email****
On Fri, Nov 1, 2024 at 5:02 PM TJ Rabosky 
 wrote:
Not too pressing, and it might just take time to 
update for my machine, but I'm not seeing this 
update available. 
image.png

Thanks,
TJ
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image (8).png