Service Request Ticket - # 85437

Service Request Ticket - # 85437

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Service Request Information

CONTACT	Name	Behonick, Michael	Date	Nov 08, 2024 02:02 PM
	Department	Athletics /Socccer	Phone	4349879665
	Location		Email	behonickm@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20200876 (opens in a new window)	Bldg/Room	NPE 203
	Service Tag		Description	Apple 13-inch MacBook Pro #Z11B
	Serial No.	SC02FX4M1Q05N	Location	Michael Behonick
	CPU	Apple M1 chip with 8-core CPU
	OS	Unknown	Software
	Wireless NIC	3C:06:30:1D:93:F5
	Bluetooth NIC	3C:06:30:11:2D:B4

TECHS	Submitted by	Jack Martinis	Contact	rmartinis22@wou.edu	88925
	Primary Technician		Contact	rmartinis22@wou.edu	88925

Tracking

Entered by	Date	Memo
Jack Martinis			Email Public
Entered by	Date	Memo
Jack Martinis	Nov 08, 2024 02:04 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Jack Martinis	Nov 08, 2024 02:04 PM	Task reassigned to Jack Martinis.	Add Attachment
Jack Martinis	Nov 08, 2024 02:04 PM	Should be working after a restart / once it checks in.	Add Attachment
Jack Martinis	Nov 08, 2024 02:04 PM	**outgoing** Hi Michael, We have gone ahead and taken the hold off of the OS upgrade - to make sure it works, please restart your device on the network here at WOU for the changes to take place. Let me know if you have any further questions, -Jack Martinis, UCS Tech.	Add Attachment
Jack Martinis	Nov 08, 2024 02:03 PM	**incoming** Richard Thanks for the email. We have been told to update our operating systems to use our Hudl products to the best capabilities. That is why I asked of the update.	Add Attachment
Jack Martinis	Nov 08, 2024 02:03 PM	**outgoing** Good morning Michael! I was wanting to email you regarding updating to mac os sequoia - currently we have it disabled until ~ the beginning of January as we delay the latest mac os upgrade for around 3 months from it's release to alleviate any bug potentials and other problems. If you are comfortable with waiting until around that time, sonoma should work and be as up to date as sequoia is now, but if it is a necessary upgrade we can consider allowing your macbook to download the latest OS. Are there any particular apps or functionalities you were hoping to use on sequoia or any issues that are preventing you from using sonoma adequately? -Jack Martinis, UCS Tech.	Add Attachment
Jack Martinis	Nov 08, 2024 02:02 PM	Michael emailed in requesting help getting his device, 20200876, up to date to the latest and just released mac OS. We normally prevent the latest mac OS from being downloaded on our devices for around ~3 months from first drop, in order for any problems or bugs to get ironed out by the time we are ready to switch.	Add Attachment