Put Loaner back in loaner box. Gave Brenda back her 
laptop. Apple didn't wipe anything, they just fixed 
the screen so all data was intact.

Hi Brenda,
I received your laptop back from Apple and it has 
been completely repaired. We can drop it off for 
you or you can come pick it up. Just let me know.
Thanks,David

Updated tracking https://www.fedex.com/fedextrack/?
trknbr=739623970270

Status changed from (7) Waiting for Contact to (3) Order in Process

Hi Brenda,
I'm checking in again to see if you have removed 
your device from your Apple ID and if you needed 
to gather any files before we send the device to 
Apple for warranty.
Thanks,
David

Hi Brenda,

It looks like your laptop is under warranty but in order to send it in to Apple to fix the screen 
I will need you to remove it from your Apple account. Also, do you have files on the device that 
you need to retrieve since Apple usually wipes devices during the repair process?

Thanks,
David

Brenda came in this afternoon with a laptop with a 
damaged screen. The laptop seems to be turning on 
but the screen is not functioning correctly. User 
was given a loaner laptop WOU# 20210883.