Service Request Ticket - # 85454

Service Request Ticket - # 85454

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Service Request Information

CONTACT	Name	Plec, Emily	Date	Nov 12, 2024 01:14 PM
	Department	Humanities Division	Phone	88819
	Location		Email	plece@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20200219 (opens in a new window)	Bldg/Room	BELL 114
	Service Tag		Description	Apple 13-inch MacBook Pro with Touch Bar - Space Gray #Z0ZI
	Serial No.	C02DK3FFP3YV	Location	Emily Plec
	CPU	Intel Core i5(1.4GHz quad-core, 8thGEN)
	OS	MAC OS X 10.15 (Catalina)	Software
	Wireless NIC	14:7D:DA:9C:75:64

TECHS	Submitted by	Abigail Ratliff	Contact	aratliff23@wou.edu	88925
	Primary Technician		Contact	tbenedettiwhite20@wou.edu	88925

Tracking

Entered by	Date	Memo
Tony Benedetti White			Email Public
Entered by	Date	Memo
Tony Benedetti White	Nov 13, 2024 12:38 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Tony Benedetti White	Nov 13, 2024 12:38 PM	Task reassigned to Tony Benedetti White.	Add Attachment
Tony Benedetti White	Nov 13, 2024 12:38 PM	went over, gave her admin rights and helped her log into wou secure	Add Attachment
Jack Martinis	Nov 12, 2024 04:22 PM	**This is an outgoing email** Hi Emily, Description: 11-12 tomorrow \|\| User needs help connecting to wousecure and printers I am not in tomorrow - if you are able to stop by UCS some time to get assistance adding both the WiFi and printers, the front desk or another individual at UCS would be able to do that for you. I am available 9-5 this Thursday and Friday if you are able to wait until then, otherwise tomorrow I would stop by for assistance in person. Let me know if you have any additional questions, -Jack Martinis, UCS Tech.	Add Attachment Public
Jack Martinis	Nov 12, 2024 04:18 PM	**incoming** Hi Jack. Yes, tomorrow b/w 11-12 is really good. I'm in office hours then. It wasn't accepting my password for printers or WOU-secure.	Add Attachment
Jack Martinis	Nov 12, 2024 03:36 PM	**This is an outgoing email** Hi Emily, Description: User needs help connecting to wousecure and printers Would there be any good times this week for us to assist with this? -Jack Martinis, UCS Tech.	Add Attachment Public
Abigail Ratliff	Nov 12, 2024 01:14 PM	Her laptop she got from here 20200219, she isn't able to connect to wousecure and connect to printers. It is saying she needs authorization.	Add Attachment