Service Request Ticket

Service Request Information

CONTACT	Name	New, Faculty/Staff	Date	Nov 12, 2024 04:02 PM
	Department	University Computing Solutions	Phone	88925
	Location		Email

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20190211 (opens in a new window)	Bldg/Room	RWEC 103
	Service Tag	3RW5PY2	Description	Dell OptiPlex 7060 SFF desktop, i5-8500 3Ghz 6core
	Serial No.	3RW5PY2	Location	Smart Classroom Instructor's Station
	CPU	intel i5-8500(6-Core/Thread,9MB Cache, up to 4GHz)
	OS	Windows 10 Enterprise 64bit	Software	MS office Pro Plus 201* from XXXX2019009325;
	Wired NIC	E4:54:E8:53:A4:4F

TECHS	Submitted by	Kyla Aitaro	Contact	aitarok@wou.edu	88925
	Primary Technician		Contact	rmartinis22@wou.edu	88925

Entered by	Date	Memo
Jack Martinis			Email Public
Entered by	Date	Memo
Jack Martinis	Dec 06, 2024 09:37 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Jack Martinis	Dec 06, 2024 09:37 AM	Nathan checked it out and it seems to be fine, confirming with Erika and closing ticket.	Add Attachment
Jack Martinis	Nov 12, 2024 04:55 PM	Task reassigned to Jack Martinis.	Add Attachment
Jack Martinis	Nov 12, 2024 04:55 PM	I shut it off and turned it back on using the power button, I explained how to do that to Erika in case it happened in the future but - we ought to evaluate what could be causing this to happen for the devices with these issues as it seems to be down to either windows 11 or our specific image.	Add Attachment
Kyla Aitaro	Nov 12, 2024 04:02 PM	Contact Info: Erika Romine	Add Attachment Public
Kyla Aitaro	Nov 12, 2024 04:02 PM	Erica Romine RWEC 103 Needs assistance booting up computer. Keypad is responsive but monitor is not turning on. instuctor reports that it happens every time they have a class there.	Add Attachment