Service Request Ticket - # 85472

Service Request Information

CONTACT Name Espino Perez, Kathy   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Nov 13, 2024 12:11 PM
Department Behavioral Sciences/ Psychological Sciences Phone
Location Email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20190229[Edit Inv] (opens in a new window) Bldg/Room TODD 332
Service Tag B3H22X2 Description Dell Latitude 5401, I7-9850H(6 core 2.6GHZ)
Serial No. B3H22X2 Location Kathy Espino-Perez, NEW T/TT Psychology

CPU Intel Core i5-9400H 9thGen(Quad 2.5GHz, 8M Cache)


OS Windows 10 Pro, 64 bit Software Microsoft Desktop Ed license licensed for Office Pro Plus 201* XXXX2019009325; SPSS from Student Tech Campus Site license(needs re-Auth every July 30) v26 FALL2019;

Wired NIC C8:F7:50:86:6C:D7


Wireless NIC DC:FB:48:CC:D2:1F

TECHS Submitted by Benjamin Pierce Contact bpierce23@wou.edu 88925
Primary Technician Contact dcoons24@wou.edu 88925

Tracking

Entered by Date Memo
Dyllan Coons
Email

Public
Entered by Date Memo
Dyllan Coons Nov 13, 2024 02:43 PM 
Status changed from (1) Pending to (5) Completed
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Dyllan Coons Nov 13, 2024 02:43 PM 
HDMI wasn't having any problems. I replaced it 
just to make the user happy then put the old one 
in our cords bin. I then replaced the 130w charger 
with a 65w charger no low voltage warnings were 
present. Mission Accomplished.
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David Kunz Nov 13, 2024 02:35 PM 
Task reassigned to Dyllan Coons.
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Kyla Aitaro Nov 13, 2024 12:25 PM 
****This is an OUTGOING email****

Hi Kathy,

I have created ticket #85472 for your service 
request and only need your availability on when we 
can schedule a time for our techs to come over or 
if you could drop your device off with us to look 
into it more. If it requires us to hold your 
device for further troubleshooting, we can provide 
you a loaner device for the time-being. 

Once I receive this information I can complete 
your service request ticket :)

Thank you! 

Best,
Kyla
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Kyla Aitaro Nov 13, 2024 12:21 PM 
****This is an INCOMING email****

Sure, here it is: 20190229[Edit Inv].

Thanks!
Kat
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Kyla Aitaro Nov 13, 2024 12:20 PM 
****This is an OUTGOING email****

Hi there Kathy

Could you also please provide the WOU computer # 
on the laptop so I can put it in the ticket.

Thanks,

Ben
University Computing Solutions
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Benjamin Pierce Nov 13, 2024 12:11 PM 
****This is an email****
Hi there,

Thanks Tracy for the email.

My laptop's HDMI connection is no longer working 
and the battery charger is frayed.

Thank you!
Kat
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