Service Request Ticket - # 85474

Service Request Ticket - # 85474

Jump to:

Preferences

Directory Lookup

Service Request Information

CONTACT	Name	Hui, Mika	Date	Nov 13, 2024 01:30 PM
	Department	Student Success & Advising Office	Phone
	Location		Email	huim@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20240048 (opens in a new window)	Bldg/Room	SSC 224
	Service Tag	43NP234	Description	Dell Latitude 5550
	Serial No.	VN0F6W06WSV00475003D	Location	Michaelyn (MIKA) Hui
	CPU	Unknown
	OS	Unknown	Software
	Wired NIC	10:98:19:EC:03:6F
	Wireless NIC	6C:2F:80:8D:D0:10

TECHS	Submitted by	Joanie Kinnaman	Contact	kinnamaj@wou.edu	88154
	Primary Technician		Contact	bpierce23@wou.edu	88925

Tracking

Entered by	Date	Memo
Benjamin Pierce			Email Public
Entered by	Date	Memo
Brady Parksion	Nov 25, 2024 10:41 AM	Status changed from (6) Ready to Deliver to (5) Completed	Add Attachment
Brady Parksion	Nov 25, 2024 10:41 AM	Task reassigned to Benjamin Pierce.	Add Attachment
Benjamin Pierce	Nov 25, 2024 10:38 AM	Installed set up. Left the mouse and keyboard. They had their own mouse and keyboard. Took one of the monitors ( 20140930 )	Add Attachment
Brady Parksion	Nov 21, 2024 11:05 AM	**This is an email** I will have a newer tech with me setting it up. I would assume it wouldn't take more than an hour. If you're in a rush I can set it up that way it goes quicker. Thanks, -Brady University Computing Solutions	Add Attachment
Brady Parksion	Nov 21, 2024 11:04 AM	**This is an email** That would be perfect! I'll block off time on my calendar. Do you know about how long you'll need? Warm regards, Mika	Add Attachment
Brady Parksion	Nov 21, 2024 11:02 AM	**This is an email** Monday works great! Can we plan for 8:30 or 9 AM arrival time? Thanks, -Brady University Computing Solutions	Add Attachment
Brady Parksion	Nov 21, 2024 11:01 AM	**This is an email** Good morning, Brady! How exciting. (: Unfortunately, I am not there tomorrow. Would you happen to have a time on Monday? I am currently free between 8:00am and 10:00am, and from 2:00-5:00pm that day! Warm regards, Mika	Add Attachment
Brady Parksion	Nov 21, 2024 10:56 AM	Task reassigned to Brady Parksion.	Add Attachment
Brady Parksion	Nov 21, 2024 10:55 AM	**This is an outgoing email** Hi Michaelyn, I need some additional information regarding service request #85474 Description: setup NEW GFA 20240048 replacing GFA 20160998 Your setup is ready to be delivered. Is there a time tomorrow morning we can set up a time to install it? Thanks, -Brady University Computing Solutions	Add Attachment Public
Brady Parksion	Nov 20, 2024 09:33 AM	Status changed from (1) Pending to (6) Ready to Deliver	Add Attachment
Brady Parksion	Nov 20, 2024 09:33 AM	Computer seems fully imaged ready to deliver.	Add Attachment
David Kunz	Nov 18, 2024 01:10 PM	attempting to image on my desk	Add Attachment
Andrew Zhen	Nov 13, 2024 05:03 PM	on student tech desk	Add Attachment
Joanie Kinnaman	Nov 13, 2024 01:30 PM	laptop 20240048 monitor 20240099	Add Attachment