Service Request Ticket - # 85477

Service Request Information

CONTACT Name Solvedt, Nora   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Nov 13, 2024 02:18 PM
Department Library & Media Services Phone 88158
Location Email solvedtn@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Laptop Edit WOU # 20240049[Edit Inv] (opens in a new window) Bldg/Room HL First Floor
Service Tag 33NP234 Description Dell Latitude 5550
Serial No. VN0F6W06WSV00475003C Location Front Desk

CPU Unknown


OS Unknown Software

Wired NIC 10:98:19:EC:0A:03


Wireless NIC 6C:2F:80:8D:D1:00


TECHS Submitted by Joanie Kinnaman Contact kinnamaj@wou.edu 88154
Primary Technician Contact bpierce23@wou.edu 88925

Tracking

Entered by Date Memo
Benjamin Pierce
Email

Public

Entered by Date Memo
Benjamin Pierce Dec 02, 2024 11:47 AM
Status changed from (6) Ready to Deliver to (5) Completed
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Benjamin Pierce Dec 02, 2024 11:46 AM
Task reassigned to Benjamin Pierce.
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Benjamin Pierce Dec 02, 2024 11:46 AM
The Laptop and monitor have been set up with peripherals. The two 
admins requested have been put on there.
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Benjamin Pierce Dec 02, 2024 11:45 AM
****This is an outgoing email****
Hi Nora,

I need some additional information regarding service request #85477

Description: set up new station for Writing Center's new location in 
HL First Floor

Just letting you know that the new setup has been completed and the 
admins have been put on there. Let me know if there are any issues.

Thanks,

Ben
UCS
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Dyllan Coons Nov 27, 2024 02:15 PM
Can be installed at anytime 8am - 5pm it will be in 
the reception desk outside of room 103. Make two 
admins please Nora Solvedt, Morgan perkey. 
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David Kunz Nov 25, 2024 03:31 PM
Status changed from (1) Pending to (6) Ready to Deliver
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David Kunz Nov 25, 2024 03:31 PM
Status changed from (1) Pending to (6) Ready to Deliver
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David Kunz Nov 25, 2024 03:31 PM
This device is working again and is ready to be 
delivered. On GFA Shelf.
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Brady Parksion Nov 22, 2024 08:14 AM
Device was working when I looked at it yesterday. 
Seems to be having the bad drive issue. Currently 
boot looping into an unexpected error and wants to 
reinstall windows. 

Make sure when we are done with things we put them 
where they go, or if they will be sitting for a 
while we image them in 003. Putting back on GFA 
shelf.
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Andrew Zhen Nov 21, 2024 04:23 PM
looks like the device wasn't imaged properly
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Brady Parksion Nov 21, 2024 10:53 AM
If you imaged the machine make sure we schedule and 
set it up please.
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Brady Parksion Nov 21, 2024 10:53 AM
Task reassigned to Andrew Zhen.
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Andrew Zhen Nov 13, 2024 05:03 PM
on student tech desk
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Joanie Kinnaman Nov 13, 2024 02:18 PM
This is NOT for Nora!
Laptop 20240049[Edit Inv]
Monitor 20240100[Edit Inv]
also requesting a new mouse

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