Service Request Ticket

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Service Request Information

CONTACT	Name	Keulks, Gavin	Date	Nov 13, 2024 03:16 PM
	Department	Humanities Division	Phone	88519
	Location		Email	keulksg@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20240252 (opens in a new window)	Bldg/Room	APSC 210
	Service Tag		Description	Apple 16-inch MacBook Pro: Apple M4 Pro Chip with 14-core CPU and 20-core GPU, 24GB, 512GB SSD - Silver #MX2T3LL/A
	Serial No.	GX4HH6YT0G	Location	Gavin Keulks, GFA replacing 20191030
	CPU	Unknown
	OS	Unknown	Software
	Wireless NIC	84:2F:57:79:0E:03
	Bluetooth NIC	84:2F:57:75:EB:2C

TECHS	Submitted by	Joanie Kinnaman	Contact	kinnamaj@wou.edu	88154
	Primary Technician		Contact	kunzd@wou.edu

Tracking

Entered by	Date	Memo
David Kunz			Email Public
Entered by	Date	Memo
David Kunz	Jan 14, 2025 12:05 PM	Task reassigned to David Kunz.	Add Attachment
David Kunz	Jan 14, 2025 12:05 PM	Task reassigned to David Kunz.	Add Attachment
David Kunz	Jan 14, 2025 12:05 PM	This setup was completed by me	Add Attachment
Benjamin Pierce	Jan 10, 2025 02:22 PM	**This is an email** Fantastic -- I'll head over to UCS at 10:00 on Tuesday. Thanks!	Add Attachment
Benjamin Pierce	Jan 07, 2025 01:12 PM	**This is an email** Hi Ben, Thank you for being super-organized! This was on my to-do list as well. Can we do this on Tues, Jan 14th (next Tuesday) anytime from 10-11:30 or after 2:00? Gavin	Add Attachment
Benjamin Pierce	Jan 06, 2025 08:17 AM	**This is an outgoing email** Hi Gavin, I need some additional information regarding service request #85479 Description: New GFA set up replacing W20191030. SET UP AFTER WINTER BREAK. I just wanted to reach out to when would be a good time to do your new set up Thanks Ben UCS	Add Attachment Public
Benjamin Pierce	Dec 12, 2024 09:22 AM	**This is an email** That is fine and we will keep it here for now and set it up after winter break. Have a great break, Ben UCS	Add Attachment
Benjamin Pierce	Dec 12, 2024 09:22 AM	**This is an email** Hi Ben, Crap. This finals week has been really busy, so I've been minimizing email-checking. Completely my fault. I won't be on campus any more this term. Would it be possible for you to store the new computer for me until winter term begins? I have a trip coming up this month for which I'll need to take the old laptop, so the new one isn't essential for December. What are your thoughts? Do you have a safe space to store it? Gavin	Add Attachment
Benjamin Pierce	Dec 10, 2024 12:54 PM	**This is an outgoing email** Hi Gavin, I need some additional information regarding service request #85479 Description: New GFA set up replacing W20191030 Just wanted to reach out again as to when would be. Good time to set up your new setup. It is ready to go just let me know when works for you. Thanks Ben UCS	Add Attachment Public
Jack Martinis	Dec 06, 2024 11:02 AM	Status changed from (1) Pending to (6) Ready to Deliver	Add Attachment
Jack Martinis	Dec 06, 2024 11:02 AM	**This is an outgoing email** Hi Gavin, I need some additional information regarding service request #85479 Description: New GFA set up replacing W20191030 Do you have any availability today or next week for someone to come and install this setup for you? -Jack Martinis, UCS Tech.	Add Attachment Public
Jack Martinis	Dec 06, 2024 11:01 AM	seems to be done, name, updates, self service, adobe, login to mash.	Add Attachment
Joanie Kinnaman	Dec 03, 2024 02:55 PM	laptop was received today, I put it in the laptop case	Add Attachment
Joanie Kinnaman	Dec 02, 2024 03:49 PM	Status changed from (4) On Hold to (1) Pending	Add Attachment
Joanie Kinnaman	Dec 02, 2024 03:49 PM	laptop 20240252 monitor 20240101	Add Attachment
Joanie Kinnaman	Nov 25, 2024 10:13 AM	Status changed from (1) Pending to (4) On Hold	Add Attachment
Joanie Kinnaman	Nov 22, 2024 12:23 PM	ordered 16-inch macbook pro today	Add Attachment
Joanie Kinnaman	Nov 14, 2024 11:48 AM	Status changed from (5) Completed to (1) Pending	Add Attachment
Joanie Kinnaman	Nov 14, 2024 11:48 AM	need to order a 16-inch MBP instead	Add Attachment
Joanie Kinnaman	Nov 13, 2024 04:59 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Joanie Kinnaman	Nov 13, 2024 04:59 PM	OOPS, he wants a 16-inch Macbook Pro instead	Add Attachment
Joanie Kinnaman	Nov 13, 2024 03:16 PM	Laptop 20240072 monitor 20240101	Add Attachment