Service Request Ticket - # 85483

Service Request Information

CONTACT Name Powell, Adeya   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Nov 13, 2024 05:07 PM
Department Phone
Location Email powellad@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20240033[Edit Inv] (opens in a new window) Bldg/Room ITC 204B
Service Tag HHPP234 Description Dell Latitude 5550
Serial No. VN0F6W06WSV0047500AD Location Adeya Powell

CPU Unknown


OS Unknown Software

Wired NIC 10:98:19:45:32:D2


Wireless NIC D4:F3:2D:B2:CD:BB

TECHS Submitted by Kyla Aitaro Contact aitarok@wou.edu 88925
Primary Technician Contact kunzd@wou.edu

Tracking

Entered by Date Memo
David Kunz
Email

Public
Entered by Date Memo
David Kunz Nov 20, 2024 12:38 PM 
Status changed from (1.5) In Progress to (5) Completed
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David Kunz Nov 20, 2024 12:38 PM 
Delivered Adeya's laptop. Installed Oracle21, SPSS, 
took back loaner
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Sam Sevugan Nov 20, 2024 10:27 AM 
Called to get an ETA because she says she needs 
Oracle installed on the device she is working on 
(whether that's the loaner or her laptop). If she 
can get it back today that would be best so that 
Oracle wouldn't need to be installed twice. 

If her laptop is not ready by today she would like 
a tech to install Oracle on her loaner device as 
to not impede with work flow. 

Told her we'd reach out to her once we get an ETA 
from David.
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David Kunz Nov 18, 2024 03:15 PM 
Task reassigned to David Kunz.
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David Kunz Nov 18, 2024 03:15 PM 
Status changed from (1) Pending to (1.5) In Progress
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David Kunz Nov 18, 2024 03:15 PM 
Hi Adeya,

Sorry for the delay in getting your laptop back to 
you. We have been experiencing a very unique issue 
with several of the new models of Dell laptops and 
yours happened to be one of the affected devices.

I have been in correspondence with Dell on the 
issue and have determined that the storage drives 
seem to be faulty.

Dell is going to send me new storage drives for 
the affected devices and I will install Windows 
again when I get them.

I'll keep you updated as this issue proceeds to 
resolution.

Again, I apologize for any inconvenience this has 
caused you,

Sincerely,
David
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David Kunz Nov 15, 2024 04:57 PM 
Priority changed from (3) Priority to (2) High Priority.
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David Kunz Nov 15, 2024 04:57 PM 
I have Adeya's files but I am still having issues 
getting it to image. I have a ticket opened to Dell.
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Kyla Aitaro Nov 13, 2024 05:07 PM 
Adeya has a meeting @ 11am.
Contact #: (470)-332-7515

has several files saved in local drive.

Computer turned off unexpectedly and can't boot 
back up. John and David working on it.
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