Service Request Ticket - # 85500

Service Request Information

CONTACT Name Huang, ChienFei   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Nov 14, 2024 01:02 PM
Department Phone
Location Email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Laptop Edit WOU # 20240041[Edit Inv] (opens in a new window) Bldg/Room TODD 210
Service Tag 68NP234 Description Dell Latitude 5550
Serial No. VN0F6W06WSV00475005N Location ChienFei Huang

CPU Unknown


OS Unknown Software

Wired NIC 10:98:19:40:F6:FA


Wireless NIC 6C:2F:80:8D:D1:C3


TECHS Submitted by Abigail Ratliff Contact aratliff23@wou.edu 88925
Primary Technician Contact ucshelpdesk@wou.edu 88925

Tracking

Entered by Date Memo
UCS SRD
Email

Public

Entered by Date Memo
Mary Dycus Nov 19, 2024 08:52 AM
Status changed from (6) Ready to Deliver to (5) Completed
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Mary Dycus Nov 19, 2024 08:52 AM
No loaner was given to the user.
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Mary Dycus Nov 19, 2024 08:43 AM
She came and got her laptop this morning 
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Dyllan Coons Nov 18, 2024 06:44 PM
check with david if she had a loaner, if so we need 
it returned.
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Dyllan Coons Nov 18, 2024 02:32 PM
Task reassigned to UCS SRD.
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Dyllan Coons Nov 18, 2024 02:32 PM
Device sitting at SRD user should be in 11/19 at 8-
10am to pick it up.
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Mary Dycus Nov 18, 2024 12:33 PM
Is this device ready for pick-up? 
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Mary Dycus Nov 18, 2024 12:31 PM
Hello,

I want to see if you can provide any updates on my 
laptop repair? Am I able to pick it up tomorrow?

Thanks!
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David Kunz Nov 15, 2024 02:13 PM
Status changed from (1) Pending to (6) Ready to Deliver
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David Kunz Nov 15, 2024 02:13 PM
Ready to deliver
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David Kunz Nov 15, 2024 01:32 PM
Priority changed from (3) Priority to (2) High Priority.
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Dyllan Coons Nov 14, 2024 01:12 PM
Upper tech desk station 4
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Abigail Ratliff Nov 14, 2024 01:03 PM
Dropped off this morning, given to the techs
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Abigail Ratliff Nov 14, 2024 01:02 PM
****This is an email****
Hello UCS,

I updated the laptop yesterday but it seems like 
it didn’t update properly. I got this message when 
I turned on my computer this morning “Automatic 
Repair: Your PC did not start correctly”

I tried different options from the menu but it 
just won’t work. I will drop my laptop off before 
noon today.

Here’s is my information:
On Campus: Tue, Wed, Thur (Todd Hall Room 210)
Laptop: DELL 20240041[Edit Inv]
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image_123650291 (1).JPG