Service Request Ticket - # 85501

Service Request Information

CONTACT Name Justin, Marshall   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Nov 14, 2024 01:55 PM
Department Phone
Location Email marshallj@mail.wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Computer Edit WOU # 20160063[Edit Inv] (opens in a new window) Bldg/Room HWC 128
Service Tag Description Apple iMac 27-inch w/ Retina 5K display #Z0SD
Serial No. D25S40T8GQ18 Location Christian Covyeau

CPU Intel Core i7(4.0GHz quad)


OS MAC OS X 10.11 (El Capitan) Software Microsoft Desktop Education license allows install of Office 201* for MAC XXXX2016005511; Final Cut Pro X from P0101469

Wired NIC A8:60:B6:03:81:2A


Wireless NIC 28:F0:76:4A:78:D4


Bluetooth NIC 28:F0:76:4A:78:D5


TECHS Submitted by Abigail Ratliff Contact aratliff23@wou.edu 88925
Primary Technician Contact kunzd@wou.edu

Tracking

Entered by Date Memo
David Kunz
Email

Public

Entered by Date Memo
David Kunz Nov 18, 2024 03:16 PM
Task reassigned to David Kunz.
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David Kunz Nov 18, 2024 03:16 PM
Status changed from (1) Pending to (5) Completed
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David Kunz Nov 18, 2024 03:16 PM
I elevated Admin rights for Justin and removed 
Sophos
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David Kunz Nov 15, 2024 05:05 PM
Hi Justin,

You should be able to add the football copier by following this guide.

Ricoh Copier Setup Mac



Navigate to the desktop, select the apple icon, then select system properties. Scroll down to the 
bottom of the menu on the left and select printers & scanners.


Select ‘Add printer, Scanner, or Fax’. Search the name of the copier and select it. Make sure you are 
selecting Threesisters –‘Copiername’.


Select ‘Choose a Driver…’, then click ‘Select Software…’


In the Printer Software window, in the filter search, type in the model name of the Ricoh. For that 
copier it will be MPC 4504. If you can't find that driver, you can download and install it from 
Ricoh's website.


If you still need assistance, we can schedule an appointment to help you with this.

Thanks,
David
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Abigail Ratliff Nov 14, 2024 01:55 PM
Needing authorization to connect printer to 
computer. He isn't able to print. Printer is 
paused and his credentials doesn't work it. WOU 
number of computer is 20160063[Edit Inv] and the printer is 
20211285[Edit Inv].
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