Service Request Ticket - # 85512

Service Request Information

CONTACT Name Solvedt, David   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Nov 15, 2024 01:10 PM
Department Natural Science/ Chemistry Phone
Location Email solvedtd@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Printer Edit WOU # 20171327[Edit Inv] (opens in a new window) Bldg/Room DFSC 107
Service Tag Description Xerox VersaLink C400/DNM Color Laser Printer XPPS
Serial No. 7HB773029 Location DFSC107 Lab Printer (replaces W#20120921 )

Model C400/DNM Hostname dsc107.wou.edu
Notes XPPS PROGRAM for supplies and repair Best for workteams of 2 to 10 users, Color: up to 36 ppm/Black: up to 36 ppm, First Print Out Time: 13 Seconds (Color), Maximum Print Size: 8.5 x 14" /Minimum, Print Size: 3 x 5", Automatic Duplexing on C400/DN, Print Resolution: 600 x 600 dpi, USB 3.0 and Ethernet Connectivity, 150-Sheet Bypass & 550-Sheet Input Trays, 5" Touchscreen LCD; Easy-Access USB Port, Recommended Monthly Print Volume:Up to 5,000 pages per month, Monthly Duty Cycle Max: 80,000 Pages, STUDENT TECH(XPPS); NETWORKED IP ADDRESS:140.211.184.15 Ink/Toner Refill

Wired NIC 9C:93:4E:65:8F:22

TECHS Submitted by Mary Dycus Contact mdycus20@wou.edu 88925
Primary Technician Contact kunzd@wou.edu

Tracking

Entered by Date Memo
David Kunz
Email

Public
Entered by Date Memo
David Kunz Nov 20, 2024 01:39 PM 
Status changed from (1) Pending to (5) Completed
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David Kunz Nov 20, 2024 01:39 PM 
I tested this working today. I've sent David a 
follow up email. I'm closing for now.
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David Kunz Nov 18, 2024 04:45 PM 
Hi David,

I can come take a look at this issue tomorrow and 
do some testing from my laptop. I'm sure you are 
aware but there are two printers listed for Dev107 
on the Fuji print server. One for B/W and one for 
color. I'll test both tomorrow to make sure they 
are working right.

If you would like to meet me we can work our a 
time but I can try to test it by myself first if 
that would be easier.

Thanks,
David
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David Kunz Nov 15, 2024 01:30 PM 
Task reassigned to David Kunz.
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Mary Dycus Nov 15, 2024 01:11 PM 
May be a print credit thing but I am not sure as he 
mentioned it was reoccurring.
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Mary Dycus Nov 15, 2024 01:11 PM 
User did mention that he is not able to print after 
trying to and that some students can print and 
others can not
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Mary Dycus Nov 15, 2024 01:10 PM 
Reoccurring connection issue printer only prints 
w/color option still charges as color option. 
However, when it comes out it is in B&W but 
charges the student for color. No error messages 
at all user says that the printer just will not 
respond.
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