Service Request Ticket

Service Request Information

CONTACT	Name	Deets, Amber	Date	Nov 15, 2024 01:49 PM
	Department	Graduate Studies	Phone	88492
	Location		Email	deetsa@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20200477 (opens in a new window)	Bldg/Room	ITC 013
	Service Tag	BP0PP73	Description	Dell Latitude 5400 - 4 Core,8MB Cache,1.9GHz
	Serial No.	BP0PP73	Location	GFA Pool Shelf
	CPU	Intel core i7-8665U 4 Core 8MB cache, 1.9GHz
	OS	Unknown	Software
	Wired NIC	74:78:27:0C:C5:3B
	Wireless NIC	3C:9C:0F:37:3B:F6

TECHS	Submitted by	John Rushing	Contact	rushingj@wou.edu	89242
	Primary Technician		Contact	tbenedettiwhite20@wou.edu	88925

Entered by	Date	Memo
Tony Benedetti White			Email Public
Entered by	Date	Memo
Tony Benedetti White	Dec 09, 2024 12:22 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Dyllan Coons	Nov 25, 2024 08:37 AM	Task reassigned to Tony Benedetti White.	Add Attachment
John Rushing	Nov 18, 2024 03:04 PM	I imaged it, updated it, added PL SQL	Add Attachment
Tony Benedetti White	Nov 18, 2024 02:53 PM	Task reassigned to Tony Benedetti White.	Add Attachment
Tony Benedetti White	Nov 18, 2024 02:53 PM	**This is an email** I spoke with John and he says that we have a keyboard that should work to replace yours, however we would need 2 days to replace it. We would be able to give you a loaner while we work on it. Let me know when you would like to do this and I can work with other techs to schedule it and make sure a loaner is ready for you!	Add Attachment Public
Tony Benedetti White	Nov 18, 2024 02:50 PM	we have a keyboard that Shouuuulldd work, but we will need 2 days to take a look at it.	Add Attachment
Tony Benedetti White	Nov 18, 2024 02:49 PM	delivered to amber	Add Attachment
John Rushing	Nov 18, 2024 07:49 AM	Where is this device?	Add Attachment
John Rushing	Nov 18, 2024 07:49 AM	also test Keyboard	Add Attachment
John Rushing	Nov 15, 2024 01:49 PM	Computer randomly shuts down while the user is using it.	Add Attachment