Status changed from (1) Pending to (5) Completed

Hi Sandra,

I'm checking back on SR # 85525 where you were having an error code a couple weeks ago. I 
wanted to check and make sure things are working before I close this ticket.

Can you confirm one way or another for me?

Thanks,David

****This is an outgoing email****
Hi Sandra,

The error you received when your computer tried to 
hibernate instead of shutdown.

It seems your computer is in working order. Is there 
something that requires the assistance from UCS?

Best,
Andrew

****This is an outgoing email****
Hi Sandra,

I need some additional information regarding service 
request #85525

Description: Error Message (Recovery  Your Pc/Device 
needs to be repaired, etc)

It looks like your computer when it attempted to 
shut down it ran into an error and corrupted your 
operating system of your computer.

We can attempt to recover your local files on your 
computer although it's not a guarantee we can get 
them, before we reimage the computer.

Reimaging your computer would resolve this issue, 
but it will result in a lose of user data.

Please let me know how you want us to proceed.

Best,
Andrew

****This is an email****
Thanks!  I'm on campus.  I'm in the Admin 
Building, Rm 101J.  I'm open all day Wednesday 
after 9:30.  I'm also here the rest of the day 
today.

Sandra
Sandra Holland
AP Travel Accountant
Accounting and Business Services
Western Oregon University
345 Monmouth Ave N | Monmouth, OR 97361
hollands@wou.edu | 503-838-8055 | AD101F

****This is an email****
Hello, 

It's Sandra Holland.  My laptop WOU# is 20140993.  
I had turned my computer off on Friday like I do 
every Friday.  
For some reason, after I received the error 
message this morning, my laptop turned off.  I 
turned it back on, and it started working again. 
Last week, it had been acting strange. After I 
would lock the computer, when I came back to log 
back in, the screen on my monitor would be blank, 
and I'd have to open up my laptop cover to bring 
it back.  It happened on an intermittent basis. 

I've been keeping up with the updates as far as I 
can tell.

Sandra

Sandra Holland
AP Travel Accountant
Accounting and Business Services
Western Oregon University
345 Monmouth Ave N | Monmouth, OR 97361
hollands@wou.edu | 503-838-8055 | AD101F

****This is an email****
Hello,

  When Sandra Holland logged in this morning she 
received the following message

Recovery

Your Pc/Device needs to be repaired

A fatal error occurred processing the restoration 
data

File \hiberfil.sys
Error Code 0xc0000225

You'll need to use recovery tools.  If you dont 
have any installation media (like a disc of USB 
device), contact your PC administrator or 
PC/Device manufacturer.

  Is this something you may assist with?

Thanks

--
Heather Brophy
Director of Accounting | Accounting & Business 
Services 
Western Oregon University
345 Monmouth Ave N | Monmouth, OR 97361
Lieuallen Administration Building 101 G
503-838-8130
Pronouns: she/her
brophyh@wou.edu