Service Request Ticket - # 85546

Service Request Information

CONTACT Name Chaves, Keats   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Nov 19, 2024 12:37 PM
Department Phone 89407
Location Email chavesk@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

peripheral Edit WOU # 20230199[Edit Inv] (opens in a new window) Bldg/Room SHCC 117
Service Tag GWH35R3 Description DELL dock UD22
Serial No. MY05RV8GBLP0035100L7 Location Chris Silva

TECHS Submitted by Joanie Kinnaman Contact kinnamaj@wou.edu 88154
Primary Technician Contact bpierce23@wou.edu 88925

Tracking

Entered by Date Memo
Benjamin Pierce
Email

Public

Entered by Date Memo
Brady Parksion Nov 20, 2024 11:36 AM
Status changed from (1) Pending to (5) Completed
Add Attachment
Brady Parksion Nov 20, 2024 11:36 AM
Swapped out dock 20200360[Edit Inv] for 20240102[Edit Inv] monitor. 
Everything was hooked up correctly.
Add Attachment
Brady Parksion Nov 20, 2024 11:35 AM
Task reassigned to Benjamin Pierce.
Add Attachment
Brady Parksion Nov 20, 2024 10:30 AM
Using Monitor: 20240102[Edit Inv] 
returned new dock.
Add Attachment
Brady Parksion Nov 20, 2024 10:30 AM
****This is an email****
Hi Brady,

Yeah, let's go ahead and upgrade the monitor instead 
of replacing the dock.

I'll be out of the office tomorrow and Friday, but 
I'm otherwise here every day.

Keats J.A. Chaves
Add Attachment
Brady Parksion Nov 20, 2024 08:32 AM
****This is an outgoing email****
Hi Keats,

I need some additional information regarding service 
request #85546

Description: replace 20200360[Edit Inv] (defective dock) with 
20230199[Edit Inv]

It turns out the new monitors are about $50 more. I 
still think its worth it to upgrade to the new 
monitor instead of using the dock. If you want we 
can still install the dock, but like I said it would 
be better in the long run to just upgrade to the 
monitor instead. 

let me know what you'd like you do. Thanks,

-Brady

University Computing Solutions
Add Attachment
Public
Dyllan Coons Nov 19, 2024 04:17 PM
Task reassigned to Brady Parksion.
Add Attachment
Dyllan Coons Nov 19, 2024 04:17 PM
She had critical updates for her docking station 
so I did those. Brady was working on looking at if 
she wants that 2023 dock or if she wants a dock 
monitor but it was like 50$ more. Did not install 
dock brady put it up.
Add Attachment