Service Request Ticket - # 85547

Service Request Information

CONTACT Name Montecinos, Nancy   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Nov 19, 2024 04:36 PM
Department Multicultural Student Services Phone
Location Email montecinosn@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20210798[Edit Inv] (opens in a new window) Bldg/Room WUC 212D
Service Tag Description Dell Latitude 5520
Serial No. CN0Y5H5JWSC001C700TN Location Nancy Montecinos

CPU 11th Generation Intel Core i5-1135G7 (4core)


OS Unknown Software

Wired NIC B4:45:06:51:83:57


Wireless NIC D4:54:8B:AB:54:8C

TECHS Submitted by Kyla Aitaro Contact aitarok@wou.edu 88925
Primary Technician Contact dcoons24@wou.edu 88925

Tracking

Entered by Date Memo
Dyllan Coons
Email

Public
Entered by Date Memo
Dyllan Coons Nov 25, 2024 08:40 AM 
Task reassigned to Dyllan Coons.
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Dyllan Coons Nov 25, 2024 08:40 AM 
Status changed from (2.5) Needs Scheduling to (5) Completed
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Dyllan Coons Nov 25, 2024 08:40 AM 
User came in Thursday and got everything situated. 
Unknown who helped them.
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Kyla Aitaro Nov 19, 2024 04:40 PM 
Status changed from (1) Pending to (2.5) Needs Scheduling
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Kyla Aitaro Nov 19, 2024 04:39 PM 
user confirmed that they will drop off their 
device on Thursday 11/21 @ 10:30am. 

user would appreciate if we could lend her a 
loaner while we work on their device.
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Kyla Aitaro Nov 19, 2024 04:38 PM 
user had keyboard and mouse connectivity issues.

A simple restart did the fix. But I asked if 
they've ever had their computer updated and they 
said not that they remember. 

I think there's a chance sophos is still installed 
and might cause issues in the future so I 
recommended that she bring her device in for the 
techs to do a systems update.
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