Service Request Ticket - # 85550

Service Request Information

CONTACT Name Lofton , Jacqueline   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Nov 20, 2024 08:51 AM
Department The Research Institute Phone
Location Email loftonj@mail.wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20210782[Edit Inv] (opens in a new window) Bldg/Room TODD
Service Tag Description Dell Latitude 5520
Serial No. CN0Y5H5JWSC001C60035 Location Jackie Lofton

CPU 11th Generation Intel Core i5-1135G7 (4core)


OS Unknown Software

Wired NIC B4:45:06:51:92:27


Wireless NIC 2C:6D:C1:AB:90:A0

TECHS Submitted by Sam Sevugan Contact ssevugan20@wou.edu 88925
Primary Technician Contact bpierce23@wou.edu 88925

Tracking

Entered by Date Memo
Benjamin Pierce
Email

Public
Entered by Date Memo
Benjamin Pierce Nov 22, 2024 09:44 AM 
Status changed from (1.5) In Progress to (5) Completed
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Benjamin Pierce Nov 22, 2024 09:44 AM 
Task reassigned to Benjamin Pierce.
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Benjamin Pierce Nov 22, 2024 09:44 AM 
****This is an email****
Hi Benjamin,

I was able to uninstall and reinstall Adobe. This allowed me to sign in 
and all functions of Adobe are working properly.

Thanks for following up!

-Jackie
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Benjamin Pierce Nov 22, 2024 08:36 AM 
****This is an outgoing email****
Hi Jacqueline ,

I need some additional information regarding service request #85550

Description: Unable to sign into Adobe Acrobat 

Since you are a remote worker we will need you to bring in your 
device. Let us know when you can do this.


Thanks,

Ben
University Computing Solutions
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Public
Brady Parksion Nov 21, 2024 09:55 AM 
Barb's issue is now fixed.
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Kyla Aitaro Nov 20, 2024 03:30 PM 
Logan Doerfler 
user is experiencing similar issue and requests to 
be notified once we have resolved the issue.

email: doerflerl@mail.wou.edu
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Kyla Aitaro Nov 20, 2024 03:16 PM 
John & David are currently communicating with Adobe 
in getting this resolved
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Kyla Aitaro Nov 20, 2024 03:15 PM 
Status changed from (1) Pending to (1.5) In Progress
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Kyla Aitaro Nov 20, 2024 03:15 PM 
Status changed from (4) On Hold to (1) Pending
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Kyla Aitaro Nov 20, 2024 03:15 PM 
Barb Pena (V00007927)
is also experiencing similar issues. requests to 
be emailed once we have resolved this issue.

email: penab@mail.wou.edu
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Dyllan Coons Nov 20, 2024 03:11 PM 
Status changed from (1) Pending to (4) On Hold
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Sam Sevugan Nov 20, 2024 08:52 AM 
Prefers call for updates: 89718
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Sam Sevugan Nov 20, 2024 08:51 AM 
Jackie called to report that they are unable to 
edit pdfs on Adobe Acrobat Pro. Jackie said she 
never signed in before and its always worked but 
today her access is restricted. 

Tried to have her sign in but the sign in button 
does not open up or direct her anywhere... 

She is a remote worker, does she need to have VPN 
turned on to be able to sign in?
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