Service Request Ticket - # 85562

Service Request Ticket - # 85562

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Service Request Information

CONTACT	Name	Bell, Grace	Date	Nov 21, 2024 11:18 AM
	Department		Phone
	Location		Email	bellg@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20210768 (opens in a new window)	Bldg/Room	TODD 232
	Service Tag		Description	Dell Latitude 5520
	Serial No.	CN0Y5H5JWSC001C70020	Location	Grace Bell
	CPU	11th Generation Intel Core i5-1135G7 (4core)
	OS	Unknown	Software
	Wired NIC	B4:45:06:4F:BE:A1
	Wireless NIC	D4:54:8B:B7:92:EC

TECHS	Submitted by	Sam Sevugan	Contact	ssevugan20@wou.edu	88925
	Primary Technician		Contact	kunzd@wou.edu

Tracking

Entered by	Date	Memo
David Kunz			Email Public
Entered by	Date	Memo
Andrew Zhen	Nov 21, 2024 02:42 PM	Task reassigned to David Kunz.	Add Attachment
Andrew Zhen	Nov 21, 2024 02:42 PM	Task reassigned to David Kunz.	Add Attachment
Andrew Zhen	Nov 21, 2024 02:42 PM	user came and picked up	Add Attachment
Andrew Zhen	Nov 21, 2024 02:39 PM	david brought the device back to the front desk for user pick up	Add Attachment
Sam Sevugan	Nov 21, 2024 11:31 AM	User dropped off the device and needs it back by the end of the day. Would prefer a call to be notified for pickup: 541-973-4921 20210768	Add Attachment
Sam Sevugan	Nov 21, 2024 11:20 AM	**This is an email** Okay, I can come drop it off now Thank you,	Add Attachment
Sam Sevugan	Nov 21, 2024 11:19 AM	**This is an outgoing email** Grace, It might take a while, could be an hour or two depending on how smooth the uninstall/install goes. But yes please feel free to stop by when you are available. Best, Sam	Add Attachment
Sam Sevugan	Nov 21, 2024 11:19 AM	**This is an incoming email** I can walk my computer down to you. How long would you need? Thank you,	Add Attachment
Sam Sevugan	Nov 21, 2024 11:19 AM	**This is incoming email** I have already tried restarting. I am normally signed in with my WOU email but when I try to click on the sign in in adobe nothing happens. Thank you,	Add Attachment
Sam Sevugan	Nov 21, 2024 11:18 AM	**This is an outgoing email** Good Morning Grace, Are you logging into Adobe with this format: username@wou.edu Have you tried restarting your device? Best, Sam	Add Attachment
Sam Sevugan	Nov 21, 2024 11:18 AM	**This is an email** Hello, I keep getting a pop up that says my adobe trial has expired and needs to be re-purchased when I try to print things to a PDF. I already tried restarting my computer but wasn't sure what else I should try? Thank you,	Add Attachment