Service Request Ticket - # 85565

Service Request Information

CONTACT Name Gonzalez, Heather   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Nov 21, 2024 11:41 AM
Department College of Liberal Arts and Sciences Phone 88488
Location Email gonzalezh@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Printer Edit WOU # 20240226[Edit Inv] (opens in a new window) Bldg/Room DFSC 210
Service Tag Description Bambu Lab X1C 3D Printer
Serial No. 00M09C45070092 Location Chemistry Department

Model Hostname
Notes Ink/Toner Refill
TECHS Submitted by Sam Sevugan Contact ssevugan20@wou.edu 88925
Primary Technician Contact kunzd@wou.edu

Tracking

Entered by Date Memo
David Kunz
Email

Public
Entered by Date Memo
David Kunz Dec 02, 2024 02:06 PM 
Status changed from (1) Pending to (5) Completed
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David Kunz Dec 02, 2024 02:06 PM 
We have done what we can on the network to get these 
devices connected.
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David Kunz Nov 27, 2024 02:40 PM 
Hi Heather,

Did those 3D printers end up connecting for you?
I forwarded your request to our network admin but I'm not sure if he got around to it yet.

Thanks,
David
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David Kunz Nov 21, 2024 12:36 PM 
Hi Heather,

Could we get the MAC addresses from these devices 
please?

Thanks,
David
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Sam Sevugan Nov 21, 2024 11:41 AM 
****This is an email****
Raised3D - Property Tag #33899 - IP address: 
10.138.195.117 - DSC 202

Bambu - W# 20240226[Edit Inv] - IP address 10.138.200.138 - 
DSC 202
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Sam Sevugan Nov 21, 2024 11:41 AM 
****This is an email****
Good Morning Heather,

Do these printers have WOU#'s? 

Where are they located? 

I can create a service request ticket for our 
printer technician to look into this. 

Best,
Sam
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Sam Sevugan Nov 21, 2024 11:41 AM 
****This is an email****
I have two 3D printers that have wireless 
available for transferring printers and to be able 
to monitor the prints. Is there a way to allow 
them access to the wireless? I did get one 
connected but the network would not allow it to do 
anything.

--
Heather Gonzalez, B.S., M.S.
Chemistry Lab Preparator/Manager
DeVolder Building Manager
Western Oregon University
345 N. Monmouth Ave.
DSC 210
Monmouth, OR 97361
503 838 8488
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