Service Request Ticket - # 85569

Service Request Information

CONTACT Name Hammermeister Jordan, Amy   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Nov 21, 2024 12:15 PM
Department Health & Exercise Science Phone 88509
Location Email hammerma@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20211243[Edit Inv] (opens in a new window) Bldg/Room RWEC 234
Service Tag 20Z5FL3 Description Dell Latitude 5520: 11th Gen Intel Core i5-11 8 MB cache 4 cores, 8 threads, 2.60 to 4.40 GHz Turbo
Serial No. 20Z5FL3 Location Amy Hammermeister Jordan

CPU 11th Gen Intel® Core- i5-1145G7, vPro 8


OS Unknown Software

Wired NIC 00:BE:43:2C:BE:76


Wireless NIC 60:A5:E2:8A:58:7C

TECHS Submitted by Cadance Bunch Contact cabunch21@wou.edu 88925
Primary Technician Contact dcoons24@wou.edu 88925

Tracking

Entered by Date Memo
Dyllan Coons
Email

Public
Entered by Date Memo
Dyllan Coons Nov 25, 2024 02:59 PM 
Task reassigned to Dyllan Coons.
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Dyllan Coons Nov 25, 2024 02:59 PM 
Task reassigned to Dyllan Coons.
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Dyllan Coons Nov 25, 2024 02:59 PM 
User has computer issue should fixed. :)
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Cadance Bunch Nov 21, 2024 01:53 PM 
Task reassigned to David Kunz.
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Cadance Bunch Nov 21, 2024 01:53 PM 
Dropped off laptop. I put it on Davids desk. Will be back for it 11/22 ~2pm
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Cadance Bunch Nov 21, 2024 12:42 PM 
David is running updates
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Cadance Bunch Nov 21, 2024 12:42 PM 
Laptop was saying "oh-snap" and causing her to wait 
or close browsers
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Cadance Bunch Nov 21, 2024 12:15 PM 
Laptop giving out errors when she tried to do 
anything, then shutting down
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