Task reassigned to Dyllan Coons.

Status changed from (1) Pending to (6) Ready to Deliver

Hi Adrienne,

I have updated this computer to our latest version of Windows along with our new security software. It seems to be 
running well again. If you want to take it for a test drive to see how it's performing that would be great. 
If it's still not working well for you we can take it back again and talk about swapping it out with another 
device.

It will be waiting for you to pick up at UCS.
Please reference SR #85577.

Thanks,
David

Task reassigned to UCS Tech.

Picked up the users laptop. ( 20200412 ) Dropped off a Mac loaner. 
Putting laptop in box 12. Laptop needs to be looked at user was 
complaining of slowness. One day when she opened the laptop the 
desktop didn't appear until she restarted her computer. Email user for 
other issues if needed

****This is an outgoing email****
Hi Adrienne,

I need some additional information regarding service 
request #85577

Description: Employee laptop acting up


Would you like mac or pc loaner?

****This is an email****
Hello,

We currently have no techs in. When we do we will 
have you bring in the laptop so we can provide you 
with a loaner. Since this is a laptop your 
department purchased you are able to purchase 
another one, but we would prefer to be able to try 
to fix it prior to you purchasing a new one. When 
would you be able to come in?

****This is an email****
ello,

Do you know the WOU# of the laptop?

Best,
Cadance