Service Request Ticket

Service Request Information

CONTACT	Name	Hou, Feier	Date	Nov 22, 2024 02:27 PM
	Department	Natural Science/ Chemistry	Phone	88489
	Location		Email	houf@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20240050 (opens in a new window)	Bldg/Room	DFSC 213
	Service Tag	84NP234	Description	Dell Latitude 5550
	Serial No.	VN0F6W06WSV00475003X	Location	Feier Hou, Chemistry replacing 20171048
	CPU	Unknown
	OS	Unknown	Software
	Wired NIC	10:98:19:45:32:70
	Wireless NIC	6C:2F:80:8D:C7:0A

TECHS	Submitted by	Joanie Kinnaman	Contact	kinnamaj@wou.edu	88154
	Primary Technician		Contact	dcoons24@wou.edu	88925

Entered by	Date	Memo
Dyllan Coons			Email Public
Entered by	Date	Memo
Dyllan Coons	Nov 25, 2024 02:27 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Dyllan Coons	Nov 25, 2024 02:26 PM	Done install was flawless and adobe worked. I removed a 2008 printer due to the fact no drivers are going to update to that. Also wasn't used PDR. Old computer drive removed going to pdr.	Add Attachment
Cadance Bunch	Nov 25, 2024 12:04 PM	Task reassigned to Dyllan Coons.	Add Attachment
Cadance Bunch	Nov 25, 2024 11:11 AM	**This is an email** Hi there, I got a call about 30 minutes ago telling me that my new computer is ready. I am available now until 2pm, then again after 3pm. Can you send someone to install my computer? I will leave the door unlocked if I have to step away, so feel free to enter my office even if I am not there. Thanks, -Feier Hou	Add Attachment
Benjamin Pierce	Nov 22, 2024 02:53 PM	Priority changed from (3) Priority to (1) Highest Priority.	Add Attachment
Benjamin Pierce	Nov 22, 2024 02:53 PM	This user can't use adobe until they get this new computer. When imaging is up this should be first priority	Add Attachment
Joanie Kinnaman	Nov 22, 2024 02:27 PM	laptop 20240050 monitor 20240103	Add Attachment