Service Request Ticket - # 85591

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Service Request Information

CONTACT	Name	Moreno, Camarie	Date	Nov 25, 2024 08:05 AM
	Department	VP Finance & Administration	Phone	89302
	Location		Email	morenoc@wou.edu
SR INFO	Type	Admin Rights Apple OS Upgrade Arrival/Departure Notice Banner Bradford Certificate Issue Departure Equipment Duo Email Issues Equipment Move File Restore General Tasks Hardware Linux Server Loaner Equipment Login / Password Microsoft OS Upgrade Name Change Network Issues Network Share Access New Equip Setup PDR Pickup Portal Print Credit Printer Paper Printing Issue Remote Desktop Security cameras and servers Software Installation Software Issues Sophos Telecom Add/Move/Change Thin Client Toner Cartridges Virus Web Windows Server Wireless Zoom Issues	WOU #
	Priority	(1) Highest Priority (2) High Priority (3) Priority (4) Moderate Priority (5) Low Priority (6) No Response Necessary	Equipment Type	Computer Laptop Monitor Other PDA Peripherals/Input Device Printer Scanner
	Status	(1) Pending (1.5) In Progress (2) Scheduled (2.5) Needs Scheduling (3) Order in Process (4) On Hold (5) Completed (6) Ready to Deliver (7) Waiting for Contact	Flagged
	Description	characters left
Laptop	Edit WOU #	20190362 (opens in a new window)	Bldg/Room	ITC 008
	Service Tag	DQ4TPV2	Description	Dell Latitude 5500 i5-8365U Quad Core, 15.6 inch
	Serial No.	DQ4TPV2	Location	Surrendered Device || Allie Tech Laptop
	CPU	Intel Core i5-8365U 8thGen(Quad 1.6GHz, 6M Cache)
	OS	Windows 10 Pro, 64 bit	Software	Microsoft Desktop Ed license licensed for Office Pro Plus 201* XXXX2019009325;
	Wired NIC	C8:F7:50:62:A8:08
	Wireless NIC	38:00:25:46:42:77
	Bluetooth NIC	38:00:25:46:42:7B
TECHS	Submitted by	Rowan Vasen	Contact	vasenr@wou.edu
	Primary Technician	Abigail Ratliff Allie Clark Allison Lopez Martinez Andrew Zhen Arin Porter Benjamin Pierce Bill Kernan Christopher Lopez Dave McEvilly David Kunz Deborah Rezell Dyllan Coons Freya Raybold Gabriel Williams Hannah Warner Ian Cooper Jamie Tennant Jesse Ochoa Joanie Kinnaman John Rushing Jordan Reisig Kolis Crier Kyla Aitaro Lab Attendant Lexy Ramos Lily Polkowski Logan Montgomery Michael Ellis Michael Volkmann Mike Soukup Nathan Sauer Network Support New Equip. Setup Nick Miller Palwinder Sangha Pamela Farr Paul Lambert Print Credits Rowan Vasen Ryan McGlinchey Samantha Brubaker Self Resolved Shandelle Plasker Shea Hawes Systems Support Tony Manso UCS SRD UCS Tech Web Maintenance Web Programming Wendell North Zoom	Contact	icooper24@wou.edu	88925

Tracking

Entered by	Date	Memo
Ian Cooper			Email Public
Entered by	Date	Memo
Ian Cooper	Mar 12, 2025 11:28 AM	Task reassigned to Ian Cooper.	Add Attachment
Ian Cooper	Mar 12, 2025 11:28 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Ian Cooper	Mar 12, 2025 11:28 AM	Loaner has been returned.	Add Attachment
Rowan Vasen	Nov 25, 2024 08:05 AM	20190362	Add Attachment

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