Service Request Ticket - # 85598

Service Request Ticket - # 85598

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Service Request Information

CONTACT	Name	Scheck, Stephen	Date	Nov 25, 2024 11:37 AM
	Department	Natural Science Division	Phone	88277
	Location		Email	schecks@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20240051 (opens in a new window)	Bldg/Room	NS 221
	Service Tag	53NP234	Description	Dell Latitude 5550
	Serial No.	VN0F6W06WSV00475003E	Location	Stephen Scheck, Biology Professor replacing 201813
	CPU	Unknown
	OS	Unknown	Software	Minitool Moviemaker(free/unlicensed)
	Wired NIC	10:98:19:EC:09:F1
	Wireless NIC	6C:2F:80:8D:C7:05

TECHS	Submitted by	Joanie Kinnaman	Contact	kinnamaj@wou.edu	88154
	Primary Technician		Contact	tbenedettiwhite20@wou.edu	88925

Tracking

Entered by	Date	Memo
Tony Benedetti White			Email Public
Entered by	Date	Memo
Tony Benedetti White	Dec 11, 2024 01:55 PM	Status changed from (6) Ready to Deliver to (5) Completed	Add Attachment
Tony Benedetti White	Dec 11, 2024 01:54 PM	Delivered	Add Attachment
Tony Benedetti White	Dec 10, 2024 01:58 PM	Task reassigned to Tony Benedetti White.	Add Attachment
Tony Benedetti White	Dec 10, 2024 01:57 PM	**This is an email** Let's meet at your office at 12:15, I'll have a new monitor and a new mouse and keyboard for you as well! -Tony	Add Attachment Public
Tony Benedetti White	Dec 10, 2024 01:57 PM	**This is an email** Yes, I'm available tomorrow (Wed) during those times ...ket me know when and where	Add Attachment Public
Tony Benedetti White	Dec 10, 2024 01:42 PM	**This is an email** Sounds great, I just installed the MiniTool MovieMaker & chrome and Firefox are included with the standard software. Are you free tomorrow sometime between noon and 3 for me to set this up? The set up normally takes around 30-60 minutes. -Tony	Add Attachment Public
Tony Benedetti White	Dec 10, 2024 01:38 PM	**This is an email from Steve** Hi Tony, This is great news. Other than what you've already mentioned -- Adobe, Office 365 and Zoom, the only software I've got downloaded to the current laptop is the free version of MiniTool MovieMaker software. Browser wise, I'm a user of Chrome and Firefox user. Any other software I've downloaded in the past to my current laptop (for some biology labs) I'm no longer using (used during COVID days) and thus, not concerned about. Regards, Steve	Add Attachment Public
Tony Benedetti White	Dec 09, 2024 01:51 PM	**This is an outgoing email** Hi Stephen, I need some additional information regarding service request #85598 Description: set up GFA replacing W20181362 We have your new set up ready for you! Do you have any additional software that you will need besides the standard software (office 365, Adobe Creative Cloud, zoom, etc...) if you are wondering if something is standard, let me know and I can tell you if it is standard. If you don't have any additional software then we can set up a time for your equipment to be set up! Let me know! -Tony University Computing Solutions	Add Attachment Public
David Kunz	Dec 04, 2024 04:57 PM	Status changed from (1) Pending to (6) Ready to Deliver	Add Attachment
David Kunz	Dec 04, 2024 04:57 PM	ready to deliver	Add Attachment
Joanie Kinnaman	Nov 25, 2024 11:37 AM	laptop 20240051 monitor 20240104	Add Attachment