Task reassigned to Dyllan Coons.

Sandy Hedgepeth 
1:03 PM (1 hour ago)
to me

I'm okay without these items.
Thank you, Sandy
--
Sandy Hedgepeth

****This is an email****
Hello Sandy,

No problem. I do have to tell you that getting the monitor with 
mouse and keyboard is a one time thing with the computer. There 
is no way to retroactively get the equipment after it’s been denied.

I’m giving you this information so you can make the best choice 
for your work flow and I can help get you the setup that works best 
for you.

If you do want the rest of the setup I’ll be happy to install it, if you 
don’t I will distribute it to another staff/faculty member.

Thank you!

-Brady
University Computing Solutions 

****This is an outgoing email****
Hi Sandra,

I need some additional information regarding service request 
#85599

Description: set up new GFA 20240072 replacing 20190421.

I saw that you called in regard to this setup with some confusion. I 
wanted to maybe help clarify some things. Each GFA setup comes 
with a monitor, mouse, keyboard and laptop. We have everything 
pulled and ready to deliver if you would like it. You’re welcome to 
decline the extra equipment if you don’t want it or don’t need it. 
Please let me know what you would like to do.

Thanks,

-Brady
University Computing Solutions

****This is an outgoing email****
Hi Sandra,

I need some additional information regarding 
service request #85599

Description: set up new GFA 20240072 replacing 
20190421.

Hello my name is Dyllan C. and I work for UCS here 
at WOU. It appears we gave you your new laptop but 
still have your monitor and other equipment that 
needs to be set up. I would like to know when a 
good time to install this equipment would be. It 
will take about 10-40 minutes.

Thank you for your time,
Dyllan C. 
UCS Tech
Dcoons24@mail.wou.edu

Task reassigned to New Equip. Setup.

gave user laptop w/ out setting up other equpiment

Task reassigned to Jack Martinis.

scheduled for 2pm tomorrow, 12/13/24.

****outgoing****

Hello Sandy,

I apologize for the delayed response; I was not in yesterday. If this was not installed for you yet, is there a time today or tomorrow that may work for you to install this?

Also, I don't recall if you wanted the monitor / keyboard / mouse setup accompanying the laptop.

-Jack Martinis, UCS Tech.

****outgoing****

Hi Sandy,

Okay, would there be a particular day / time next week that will work for you to install this?

-Jack Martinis, UCS Tech.

****This is an outgoing email****
Hi Sandra,

Description: set up new GFA 20240072 replacing 20190421

Do you have any availability today or next week for us to install this for you?

-Jack Martinis, UCS Tech.

Looks like it is all done: named, updated, self serviced,

laptop 20240072
monitor 20240105