Service Request Ticket - # 85601

Service Request Information

CONTACT Name Gong, Xiaopeng   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Nov 25, 2024 01:42 PM
Department Education & Leadership Phone 89251
Location Email gongx@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20240067[Edit Inv] (opens in a new window) Bldg/Room RWEC 226
Service Tag Description Apple 14-inch MacBook Pro: Apple M3 Pro Chip with 11-core CPU and 14-core GPU, 512GB SSD - Space Black #MRX33LL/A
Serial No. L6RMG4J2PT Location Xiaopeng (Sunny) Gong replacing W20181389

CPU Unknown


OS Unknown Software

Wireless NIC 7C:F3:4D:E5:3D:4F


Bluetooth NIC 7C:F3:4D:E9:68:55

TECHS Submitted by Joanie Kinnaman Contact kinnamaj@wou.edu 88154
Primary Technician Contact rmartinis22@wou.edu 88925

Tracking

Entered by Date Memo
Jack Martinis
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Entered by Date Memo
Jack Martinis Dec 13, 2024 01:35 PM 
Status changed from (2) Scheduled to (5) Completed
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Jack Martinis Dec 13, 2024 01:35 PM 
Status changed from (2.5) Needs Scheduling to (2) Scheduled
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Jack Martinis Dec 13, 2024 11:12 AM 
****This is an outgoing email****
Hi Xiaopeng,

I am attempting to close the ticket and I forgot to mark down the number of the dell laptop we installed SPSS / AMOS to. Would you be able to remind me the WOU # of the dell laptop we installed this to?

Thank you,

-Jack Martinis, UCS Tech.
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Jack Martinis Dec 13, 2024 11:11 AM 
Task reassigned to Jack Martinis.
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Jack Martinis Dec 13, 2024 11:11 AM 
installed on macbook with no problems, installed on dell with some slow downs; had to uninstall the old spss and amos versions to put the new ones on. I forgot to grab the wou number as I thought I could find it in inventory, but it was a 2017 dell and they don't have one of those under their name.

Will email for it and attempt to update.
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Jack Martinis Dec 12, 2024 11:44 AM 
Will bring in two western devices, a mac and a dell laptop, to install this on. The key can be installed in two locations like this, so that is fine. May explain to Sunny that they may not be able to use them at the same time.
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Jack Martinis Dec 12, 2024 09:54 AM 
****This is an outgoing email****
Hi Xiaopeng,

I need some additional information regarding service request #85601

Description: install SPSS v30 on T:Drive under SPSS. 

Would tomorrow at 10-11am still be a good time to install this / license this for you?

-Jack Martinis, UCS Tech.
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Jack Martinis Dec 12, 2024 09:54 AM 
****incoming****

Hi Jack,

Thanks for the message! I am available during the following times:
Friday: 10am-11am; or 1-2 pm.

Please let me know what works best for you.
Thanks,
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Jack Martinis Dec 06, 2024 09:47 AM 
Status changed from (1) Pending to (2.5) Needs Scheduling
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Jack Martinis Dec 05, 2024 11:13 AM 
****This is an outgoing email****
Hi Xiaopeng,

I need some additional information regarding service request #85601

Description: install SPSS v30 on T:Drive under SPSS

I was wondering if there was a good time next week to meet and install this for you,

-Jack Martinis, UCS Tech.
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Dyllan Coons Nov 27, 2024 02:08 PM 
Will reach out to us in a week or so when they 
return to install said software.
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Dyllan Coons Nov 25, 2024 02:29 PM 
Called no answer 11/25
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