Service Request Ticket

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Service Request Information

CONTACT	Name	Espino Perez, Kathy	Date	Nov 25, 2024 03:34 PM
	Department	Behavioral Sciences/ Psychological Sciences	Phone
	Location		Email

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20190229 (opens in a new window)	Bldg/Room	TODD 332
	Service Tag	B3H22X2	Description	Dell Latitude 5401, I7-9850H(6 core 2.6GHZ)
	Serial No.	B3H22X2	Location	Kathy Espino-Perez, NEW T/TT Psychology
	CPU	Intel Core i5-9400H 9thGen(Quad 2.5GHz, 8M Cache)
	OS	Windows 10 Pro, 64 bit	Software	Microsoft Desktop Ed license licensed for Office Pro Plus 201* XXXX2019009325; SPSS from Student Tech Campus Site license(needs re-Auth every July 30) v26 FALL2019;
	Wired NIC	C8:F7:50:86:6C:D7
	Wireless NIC	DC:FB:48:CC:D2:1F

TECHS	Submitted by	Mary Dycus	Contact	mdycus20@wou.edu	88925
	Primary Technician		Contact	kunzd@wou.edu

Tracking

Entered by	Date	Memo
David Kunz			Email Public
Entered by	Date	Memo
David Kunz	Dec 16, 2024 01:53 PM	Task reassigned to David Kunz.	Add Attachment
David Kunz	Dec 16, 2024 01:53 PM	Task reassigned to David Kunz.	Add Attachment
David Kunz	Dec 16, 2024 01:53 PM	We have reached out several times. I'm closing this issues	Add Attachment
Allie Clark	Dec 10, 2024 02:44 PM	Reached out Via email to see if help is still needed	Add Attachment
Dyllan Coons	Dec 09, 2024 03:26 PM	Task reassigned to UCS Tech.	Add Attachment
Dyllan Coons	Dec 05, 2024 09:05 AM	no answer 12/5	Add Attachment
Dyllan Coons	Dec 04, 2024 10:32 AM	no answer 12/4	Add Attachment
Dyllan Coons	Dec 03, 2024 02:16 PM	Status changed from (1) Pending to (2.5) Needs Scheduling	Add Attachment
Dyllan Coons	Dec 03, 2024 02:16 PM	just needs scheduling please :)	Add Attachment
Dyllan Coons	Dec 03, 2024 02:16 PM	Left VM 12/3	Add Attachment
Dyllan Coons	Dec 03, 2024 11:58 AM	Task reassigned to Dyllan Coons.	Add Attachment
Dyllan Coons	Nov 27, 2024 02:23 PM	Needs a new Logitech unifying dongle we have four of them sitting on upper tech desk.Please bring one or two in case. She also needs a dock because she doesn't have one and it is making it more difficult to do her job, she is GFA so please use a GFA pool dock. If not solved Monday I will take over ticket Tuesday :)	Add Attachment
Dyllan Coons	Nov 26, 2024 04:10 PM	Task reassigned to UCS Tech.	Add Attachment
Dyllan Coons	Nov 26, 2024 04:10 PM	Needs a new logitech universal dongle and a dock..? Never has had one but has like 6 computers under her name.	Add Attachment
David Kunz	Nov 26, 2024 09:42 AM	Task reassigned to Dyllan Coons.	Add Attachment
David Kunz	Nov 26, 2024 09:42 AM	Please go between noon and 2	Add Attachment
Mary Dycus	Nov 25, 2024 03:37 PM	She is available tomorrow at 9am if possible.	Add Attachment
Mary Dycus	Nov 25, 2024 03:34 PM	Also, something to note everything was working fine this morning.	Add Attachment
Mary Dycus	Nov 25, 2024 03:34 PM	She did say she is leaving in a 1/2hour if a tech can not come out soon.	Add Attachment
Mary Dycus	Nov 25, 2024 03:34 PM	Kathy called this afternoon and stated that her mouse and keyboard are not connecting to her device. She mentioned that there are no error codes or messages that pop-up. However, after uninstalling the logistic app she received the error message 'not receiving Bluetooth from mouse and keyboard'.	Add Attachment