Service Request Ticket - # 85604

Service Request Information

CONTACT Name Alapai, Ikaika   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Nov 25, 2024 03:42 PM
Department The Research Institute Phone 89227
Location Email alapaii@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Monitor Edit WOU # 20190437[Edit Inv] (opens in a new window) Bldg/Room TODD 209
Service Tag B6JQ4X2 Description Dell 24 Monitor 23.8in LED w/ webcam&spkr #P2418HZ
Serial No. B6JQ4X2 Location Ikaika Alapai, TRI Project Support Specialist
TECHS Submitted by Mary Dycus Contact mdycus20@wou.edu 88925
Primary Technician Contact kunzd@wou.edu

Tracking

Entered by Date Memo
David Kunz
Email

Public
Entered by Date Memo
David Kunz Dec 05, 2024 12:53 PM 
Status changed from (2) Scheduled to (5) Completed
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David Kunz Dec 05, 2024 12:53 PM 
This has been resolved
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Dyllan Coons Dec 05, 2024 10:59 AM 
Task reassigned to David Kunz.
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Dyllan Coons Dec 04, 2024 10:29 AM 
Tried like 2 million things including deleting 
system drivers nothing works. Reimagining on station 
4
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Jack Martinis Dec 03, 2024 04:50 PM 
Task reassigned to Dyllan Coons.
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Jack Martinis Dec 03, 2024 09:26 AM 
Status changed from (7) Waiting for Contact to (2) Scheduled
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Jack Martinis Dec 03, 2024 09:26 AM 
He called in and said that he would like someone to come look at this tomorrow, Dec. 4th, at 9am.
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David Kunz Dec 02, 2024 04:25 PM 
Task reassigned to UCS Tech.
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David Kunz Nov 27, 2024 02:38 PM 
Status changed from (1) Pending to (7) Waiting for Contact
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David Kunz Nov 27, 2024 02:31 PM 
Hi Ikaika,

There are a couple things to try to see if they resolve your camera issues.

1. Make sure all Windows updates are done, including optional updates. See attached video
2. Open Dell Command and run updates there as well.

Let me know if those solve your issue. If not we can jump and a zoom call and see what I can do for you.

Happy Thanksgiving,
David
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Mary Dycus Nov 25, 2024 03:42 PM 
Ikaika does work from home and would like to 
schedule a zoom meeting to troubleshoot some things.
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Mary Dycus Nov 25, 2024 03:42 PM 
Ikaika called this afternoon and stated that his 
camera randomly shuts off in zoom meetings and 
within the camera app. He did say that this all 
started happening after getting his new laptop.
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